Helpdesk Support, Japanese Speaker

Job Responsibilities

• Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company's products.
  
• Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
  
• Working closely with Sales & Level 2 support team members for client contracts expiration & further technical assistance.
  
• To exceed customers expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
  
• License issue and provision to customer.
  
• Periodic Maintenance Announcement
  

Job Requirements

• Minimum 1 year of relevant working experience. 
• Able to communicate strongly in English. 
• Able to communicate basic Japanese.
• Must be energetic, positive minded and good team player.
• Able to work 3 days in a week, 12 hour shift.
• Fresh graduates are welcomed to apply. 

Remuneration

• MYR 3,000 - MYR 6,000
  

Consultant in Charge

• Angel Chok | 014 612 6048 | [email protected]