Helpdesk Support - Japanese Speaking

Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration and maintenance. Primary / Secondary School / O Level, Professional Certificate, Diploma, Advanced / Higher/ Graduate Diploma in IT or non-IT field. Atleast 1 year of experience in Helpdesk, Service Desk, Customer Support executive. Excellent Japanese written and verbal communication skills (JLPT N1/N2 certified). Fresh graduates are encouraged to apply. Good to have Mandarin speaking skills (optional) Exceptional customer service skills. Great Team player Great communication skills, comfortable working with various stakeholders Strong troubleshooting skills, bug finding, and resolution Ability to work independently within a diverse global team Basic IT software and computer hardware troubleshooting knowledge and skills (Windows and Microsoft Environment) Fully remote work in Malaysia Shift Timings: 9x5 support Flexible and willing to work in a Rotational 24*7 (The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement)