Hospitality Associate - with Great Benefits

Job Responsibilities:

• To answer in-bound call and re-direct to concerned department or person in charge.
• To record caller/guest’s name & message accurately and pass concerned department or person in charge.
• To welcome guests in good manner, identify their specific purpose or needs and assist them or direct them to the venue.
• To provide accurate information to clients, guests or public about Xiao En Group’s products, services and facilities for both Xiao En Centre and Xiao En Memorial Park.
• To liaise or alert hall rental team and assist in registering the funeral director or client family, ensuring necessary details obtained.
• To update occupancy list and general clerical and administrative support to relevant department.
• To maintain the cleanliness and tidiness of reception counter, lobby and hall in daily basis.
• To maintain contact with all guests and action to compliments or complaints or special requests i.e. direction, hail taxi to front door.
• To receive postal, parcel, courier packages addressed to the concerned department or staff.
• Any others task as assigned from time to time by Superior

Job Requirements:

• Candidate must possess at least SPM; Fresh graduates are welcome to apply.
• Good interpersonal skill and verbal communication skills.
• Able to work independently, high committed, responsible and dependable.
• Customer service oriented and great attention to detail.
• Highly motivated team player with a strong drive for success and the ability to work under pressure.
• Required language(s): Fluency in English and Mandarin (Spoken & Written) required due to business nature.
• Able to work in shifts, weekend and public holiday.