Hotel Front Office Assistant

Job Description:We are seeking a friendly, organized, and service-oriented Hotel Front Office Assistant to join our team. This role is crucial in creating a welcoming, efficient, and memorable experience for our guests. The ideal candidate will have a passion for hospitality and a commitment to providing exceptional customer service.Key Responsibilities:-Guest Reception: Greet and welcome guests upon arrival, handle check-in and check-out procedures, and provide information about hotel facilities and local attractions.-Reservation Management: Assist in managing room bookings, handle reservation inquiries via phone, email, or in person, and make changes to reservations as needed.-Customer Service: Address guest queries and concerns promptly and professionally, ensuring guest satisfaction.-Communication: Serve as a liaison between guests and other hotel departments to fulfill any special requests or resolve issues.-Administrative Tasks: Maintain accurate records of guest reservations, payments, and other transactions. Perform general clerical duties such as filing, photocopying, and data entry.-Telephone Handling: Answer, screen, and forward calls while providing information, taking messages, or scheduling appointments.-Billing and Payments: Process billing and payment transactions, explain charges to guests, and handle any billing discrepancies.-Housekeeping Coordination: Coordinate with the housekeeping department to ensure rooms are ready for guests and to address any housekeeping-related guest requests or issues.-Emergency Response: Assist in emergency situations by following hotel protocols, ensuring guest safety and security.-Team Collaboration: Work collaboratively with other staff to ensure a high-quality guest experience.Benefits:-Competitive salary.-Opportunities for personal and professional growth.-Dynamic and supportive work environment. [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-greystone-management-sdn-bhd-job-hotel-front-office-assistant]
Qualifications:-High school diploma or equivalent; degree in hospitality or related field is a plus.-Prior experience in customer service or hospitality, preferably in a hotel front office.-Excellent communication skills, both verbal and written.-Proficiency in using hotel management software and Microsoft Office Suite.-Strong organizational and multitasking abilities.-Ability to work in a fast-paced environment and remain calm under pressure.-Flexibility to work in shifts, including evenings, weekends, and holidays.