Hotel Manager

FGV Holdings Berhad is Malaysia’s leading global agri-business and the world’s largest producer of Crude Palm Oil (CPO). FGV’s operations stretch across more than 10 countries in Asia, the Middle East, North America and Europe, and are focused on three main business sectors namely Plantation Sector, Logistics & Support Business (LSB) Sector and Sugar Sector. FGV is the world’s third biggest oil palm plantation operator, has the world’s largest bulking and storage facilities for vegetable oil and is Malaysia’s top refined sugar producer.

Job Description

• Oversees all operations and day-to-day activities in a hotel organization including managing everything from accounting, sales, business development, and customer service.
• Ensure full compliance with Hotel operation control, SOP’s policies, procedures and service standards
• Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual operating Budget, Marketing and sales plan and capital budget.
• Ensure all the decision is made in the best of the hotel and management.
• Developing improvement actions and carry out costs saving.
• Prepare a monthly management report.
• Coordination with HODs for the execution of all the activities and functions.
• Overseeing and managing all departments and working closely with department heads on daily basis.
• Monitoring employee performance and conducting regular evaluations to help improve customer service.
• Resolving issues regarding hotel services, amenities, and policies.
• Organizing activities and assigning responsibilities to employees to ensure productivity.
• Creating and applying a marketing strategy to promote the hotel’s services and amenities.
• Coordinating with external parties, including suppliers, travel agencies, and conference planners.
• Evaluating hotel performance and ensuring compliance with health and safety rules.
• Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.