Hotel Manager

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This role is based in Tawau, Sabah. Candidates must be aware that relocation to Tawau is a requirement when applying for this position.

Responsibilities: 

Operational Oversight:

• Oversee day-to-day operations, ensuring adherence to policies, procedures, and industry standards.
• Oversee the maintenance, cleanliness, and safety of hotel facilities, ensuring a conducive environment for guests and staff.
• Liaise with maintenance and housekeeping teams to address maintenance issues promptly.
• Implement sustainable practices to optimize resource utilization and minimize environmental impact.
• Optimize workflow efficiencies by refining standard operating procedures (SOPs) and workflows.
• Coordinate with external vendors and regulatory bodies.

Human Resources:

• Attend to HR issues such as staff recruitment, complaints, orientation, training, retention, welfare, counselling, coaching, motivation, and performance appraisal.
• Develop personal growth opportunities for staff.
• Develop and implement guest-centric training programs to enhance staff competencies.

Sales and Marketing:

• Develop and present comprehensive annual business and marketing plans, aligning with organizational objectives.
• Conduct regular competitor analyses to identify market trends and opportunities for growth.
• Implement strategies to achieve sales and marketing targets outlined in the plans.
• Prepare detailed reports and manuals, providing insights and recommendations to senior management.
• Lead, mentor, and empower the sales team to cultivate and nurture client relationships.
• Forge strategic partnerships with other hotels and local industry associations.
• Proactively seek out new corporate accounts and oversee promotional campaigns and events.
• Drive revenue generation efforts through effective pricing strategies and sales initiatives.

Guest Service:

• Uphold a culture of exemplary guest service, striving to exceed guest expectations at every touchpoint.
• Responsively address guest feedback and complaints, implementing corrective measures as necessary.
• Establish and enforce guest service standards, fostering a culture of continuous improvement.
• Develop, monitor, and manage budgets to ensure fiscal responsibility and profitability.
• Analyze financial performance metrics, identifying variances and implementing corrective actions.
• Ensure compliance with financial reporting requirements and regulatory standards.

Requirements:

• Bachelor's Degree in Hospitality Management, Business Administration or its equivalent
• Min. 5-7 years of progressive experience in hotel management or a similar hospitality role, with min. 3 years in a leadership position.
• Proven experience in overseeing hotel operations, including maintenance, housekeeping, sales, and marketing.
• Experience in developing, managing budgets and financial analysis
• Strong leadership and team management skills, with the ability to inspire and motivate staff.
• Excellent communication and interpersonal skills to effectively liaise with staff, guests, and external partners.
• Outstanding problem-solving and decision-making abilities, particularly under pressure.
• Ability to adapt to a fast-paced, dynamic work environment.
• Proactive and results-driven mindset.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Hotel Manager?

How many years' experience do you have as a manager / team lead?

Do you have customer service experience?

We are an established group of companies with diversified business interests and great focus in agricultures, manufacturing (biorefineries, milling & Oleochemicals), hospitality, trading and property development. With continuous growth and new expansion plans, we are seeking dynamic and qualified Malaysian candidates to be part of our team in the following positions. Successful candidates will be based in Tawau, Sabah.

We are an established group of companies with diversified business interests and great focus in agricultures, manufacturing (biorefineries, milling & Oleochemicals), hospitality, trading and property development. With continuous growth and new expansion plans, we are seeking dynamic and qualified Malaysian candidates to be part of our team in the following positions. Successful candidates will be based in Tawau, Sabah.

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