Hotel Operations Manager

Position Overview:

As the Senior Manager in the hotel operations (Room division + Revenue), the ideal candidate for this role would have previous work experience in Malaysia or Asia Pacific as a Luxury brand, resort and complex hotel operation management. The successful candidate will have proven experience leading hotel operations and demonstrated strong sales & marketing leadership, food & beverage flair and strong financial acumen.

Key Responsibilities:

1. Leading Operations and Department Teams

• Sets goals and expectations for direct reports using the performance review process.
• Identifies leadership management on the property.
• Inspires and motivates team to achieve operational excellence.
• Creates a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve these results.

2. Managing and Sustain Sales and Marketing Strategy

• Develops deployment strategies to market property in order to continue to grow market share.
• Supports the sales strategy by encouraging leadership team to develop effective revenue management strategies.
• Ensures focus is on proactive selling as well as reactive selling.
• Reviews the STAR (STR) report, competitive shopping reports and using other resources to maintain an awareness of the property’s market position.

3. Maintaining Revenue Management Goals

• Supports the property General Manager(s) in executing the sales and revenue management activities to maximize performance.
• Ensures above property sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Oversees the alignment of revenue strategies amongst the area properties.
• Ensures capital expenditure funds are being used to address the priorities outlined in the brand business strategy.

4. Managing Property Operations

• Holds staff accountable for successful performance.
• Utilizes an “open door” policy.
• Communicates a clear and consistent message regarding property goals to produce desired results.
• Fosters employee commitment to providing excellent service.
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operation of the hotel.
• Any other duties assigned.

5. Managing and Conducting Human Resources Activities

• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; advanced degree preferred.
• Proven experience in hotel operation, sales, revenue management or a related role, preferably in the hotel industry.
• Strong leadership and team management skills, with the ability to motivate and inspire teams to achieve goals.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with guests and team members.
• Proficiency in hotel or property management systems, as well as Microsoft Office applications.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Flexibility to work evenings, weekends, and holidays is an added advantage.
• Proficiency in Chinese (Mandarin), Malay, and English is preferred. Candidates who are fluent in these languages will be given preference during the interview process.
• Willingness to travel to different properties among the cluster.
• Those with experience in managing few different properties or hotels (cluster) will be given priority for interviews.