Hotel/Homestay Operation Executive - Rapid Progression

- To handle guest check in/out in friendly manner.

- To handle guest interactions, assist in all inquiries in connection with housekeeping services, hours of operations, directions, complaints etc. with the highest of professionalism

- To respond to all guest requests in an accurate and timely manner

- To utilize computer systems to check guests in/out, run daily reports and select and block rooms for booked dates

- To accept reservations, changes and cancellations and answer guest calls and direct them appropriately in the absence of reservation staff.

-To make sure the rooms are ready for guest to stay. 

-To keep track records of all the amenities, service sheet of electronic devices and stock list for all items. 

- Any other duties and responsibilities assigned by the immediate superior as and when necessary.

Job Requirements:

• Pleasant deposition with good telephone etiquette, social skills and excellent   service mindset.
• Must be prepared to perform shift duties and work on weekends and public holiday.
• Strong interpersonal and communications skills.
• Familiar with OTA platforms is an advantage.
• Self-motivated and able to work independently or as part of team across multicultural environment.
• Required language(s): Fluent in spoken/written English and Mandarin.
• Fresh graduates are encourage to apply. Candidates with Diploma or Degree in Hotel Management or Hospitality is an advantage.