HR Lead

About the Role

SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider, is seeking an experienced and proactive HR Lead to oversee and manage end-to-end human resources operations. The ideal candidate will have strong HR knowledge within a BPO environment, excellent communication skills, and hands-on experience in visa and work permit processing. Experience in payroll processing and basic accounting knowledge will be a strong advantage.

Key Responsibilities

• Lead and manage day-to-day HR operations including onboarding, employee relations, HR administration, and payroll processing
  
  

• Support hiring needs across BPO operations, ensuring timely and quality manpower delivery
  
  

• Handle payroll preparation, verification, and coordination, ensuring accuracy and timely salary disbursement
  
  

• Manage visa, work permit, and employment pass processing for foreign employees
  
  

• Ensure compliance with Malaysian labor laws, company policies, and SOPs
  
  

• Act as the point of contact for employees on HR-related matters
  
  

• Coordinate with management on workforce planning and HR initiatives
  
  

• Maintain accurate HR records, payroll data, and employee documentation
  
  

• Support performance management, disciplinary processes, and employee engagement activities
  
  

• Work closely with finance/accounts teams on payroll-related matters
  
  

Job Requirements

• Diploma / Degree in Human Resources, Business Administration, Accounting, or a related field
  
  

• Minimum 3–5 years of HR experience, preferably in a BPO environment
  
  

• Fluent in spoken and written Mandarin (to liaise with Mandarin-speaking stakeholders)
  
  

• Good command of English (spoken and written)
  
  

• Strong knowledge of visa and work permit processing in Malaysia
  
  

• Hands-on experience in payroll processing
  
  

• Basic accounting knowledge is an advantage
  
  

• Familiar with Malaysian employment laws and HR best practices
  
  

• Strong interpersonal, communication, and leadership skills
  
  

• Able to work independently and manage multiple priorities
  
  

Why Join Us

• Opportunity to lead HR operations in a growing BPO organization
  
  

• Collaborative and fast-paced work environment
  
  

• Career growth and leadership exposure

Find Out More About Us

Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm

Instagram: https://www.instagram.com/summitnexttechnologies

LinkedIn: https://www.linkedin.com/company/summitnext-technologies

Website: https://summitnext.com