HR Shared Service Manager - Competitive Pay

At Otis, it’s our people that make us different.

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights. Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!

About the role

We are seeking HR Shared Services Managers for our newly setup Service Delivery Organisation (SDO) in Malaysia.

In this role, you will report to the Head of Shared Services and be involved in our Service Delivery Center transition projects across APAC region.

What you will be doing:

Team Management

• Lead, coach and guide team members.
• Monitor and manage HR cases : Ensure cases are assigned and processed within SLA and in compliance, intervene where necessary.
• Case management : Ensure accuracy, review / approve cases or tasks assigned.

Subject Matter Expert

• Provide guidance to team members and act as a point of escalation within the team for complex and critical processing or where particular judgment needs to be applied to achieve solution.

Operational Excellence

• Review service quality and performance, analyse and identify improvement plan or continuous improvement.

HR Transformation / Project

• Participate in HR projects as part of the HR transformation programme, plus ad-hoc in relation to business requirements.

What You Will Need to be Successful:

• 8+ years experience in HR Shared Services organization.
• 4+ years managerial experience.
• Able to share knowledge with others in a coaching style that drives performance.
• Able to work towards tight deadlines with high volumes and conflicting demands.
• Responds positively to change and remains focused on aspects that can be influenced.
• Proactive approach, seeking to go the extra mile for the customer within the service model.

Why you should join us 

Otis is on an exciting journey to set up HR Shared Services (myHR) for APAC based in Malaysia, as part of Otis's Global HR Transformation strategy. We are proud to share that Otis myHR team won the "Best Shared Services Team" category in the Shared Services & Outsourcing Network (SSON) Impact Awards 2022.

Apply today to join us and #BuildWhatsNext