Immediate Joiner! - Customer Service Agent

Customer Service Executive - Call Center

As a Customer Service Executive, you'll serve as a connection point, providing accurate and efficient assistance with product/services information and resolving any issues that arise for our customers.

Responsibilities:

Manage all inbound communication channels including calls, live chats, and emails regarding customer inquiries, complaints, feedback, and other product-related issues. Exceed customer expectations by delivering exceptional service and providing accurate information.

Requirements:

• Proficiency in English and Bahasa Melayu. 
• SPM graduates and fresh candidates are encouraged to apply – Comprehensive Training Provided. 
• Candidate are required to work on rotational shifts (Morning, Afternoon, Night)

SHIFTS HOURS (6 DAYS PER WEEK & ROTATIONAL SHIFTS) :

• 7 AM - 4 PM
• 8 AM - 5 PM
• 9 AM - 6 PM
• 10 AM - 7 PM
• 11 AM - 8 PM
• 12 PM - 9 PM
• 1 PM - 10 PM
• 3 PM - 12 AM
• 5 PM - 3 AM
• 11 PM - 7 AM

Benefits:

• Engaging Team Environment: Become part of a team of customer service enthusiasts who share your commitment to making a difference.
• Opportunities for Growth: Progress your career through continuous training, mentorship, and the potential to advance professionally. 
• Dynamic Workspace: Work in an environment that fosters creativity and values fresh perspectives. 
• Recognition and Rewards: Your dedication won't go unnoticed, with perks, bonuses, and acknowledgment for your hard work.
• EPF & Socso
• Annual leaves
• Medical leaves
• Quarterly staff recognition and appreciation
• Office Environment
• Free Shuttle Van back and forth to our office

Career Growth & Training Programs:

• Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
• Career path program with Multi-functional Product, process, soft skill, developmental training.
• IJP – Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session.

Ready to Begin Your Customer Service Journey? Apply Now!

If you're prepared to bring your best and redefine the standard for outstanding customer service, we're eager to hear from you! Click the "Apply Now" button and join a journey where every interaction is an opportunity to create magic. Your adventure starts here.