Immediately - Marks & Spencer, Sales Advisor/Supervisor at IOI City Mall - Immediate Start

Job Highlights

• Fun working environment
• Career progression
• Good compensation

About the company

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, health, retail including M&S brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.

Al-Futtaim’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit: www.alfuttaim.com

AL-FUTTAIM VALUES: RESPECT I EXCELLENCE | COLLABORATION I INTEGRITY 

Job Purpose

A multi-tasker that ensures:

• Provide assistance to the customers in most friendly manners in every way.
• Maximizing sales through high standard of service, product handling and merchandise display.
• Perform and complete tasks as assigned by immediate superior.

Job Responsibilities as a Sales Advisor;

1) Customer Service

• Be part of the team that provide friendly, dedicated and personalized service to the customers guided by M&S 5 non-negotiables service standards and ensure full compliance of M&S service best practices.
• Stays connect with customers and assist customers in all possible way.

2) Selling

• Achieving sales through good salesmanship and provide excellent service and product information, styling methods, recommended outfit solution to the customers.
• Communicate seasonal highlights, promotion mechanic to the customers with the aim of achieving better sales.
• Product handling/display of merchandise according to the seasonal guideline/food planogram and grouping and in the most attractive manner.
• Develop product knowledge via product knowledge training; briefing and product information pass down from support team or immediate superior.
• Ensure replenishment is being carried out efficiently to minimize loss of sales opportunity.
• Give feedback to superior on customers’ comments and contribute ideas to improve sales.

3) SOP

• Full implementation of all operational SOPs.

4) Merchandise Management

• Feedback to superior immediately on stock shortages.
• Handle all merchandises with care and maintain high standard of display.
• Accurate stock movement administration, e.g. delivery check, stock transfer.

5) Cost Control

• Be alert while on duty to prevent pilferage and stock loss on the sales floor, fitting room and report any case of internal pilferage by staff to the management.

6) Health and Safety

• Be safety-conscious at all times.
• Adhere to all health and safety regulations.
• Maintain a safe and hygiene working environment on sales floor and backstage areas.

7) Others

• Maintain a clean and neat working environment including the back room.
• Handle company assets with care and report any damages to superior.
• Complete tasks assigned by superior within the time frame allocated.

Job Responsibilities as a Supervisor;

1) Generating Sales

To assist the Sales Manager in maximizing sales and commercial opportunities in the following areas: -

• Maximize the sales return per square foot from the department
• Implement sales promotions and follow the selling plan by the Sales Manager and Buyer
• Use stock management systems to ensure the optimum stock availability (stock replenishment

2) Customer Service

• Provide high standards of customer service
• Ensure that our customers are comfortable, welcome and courteously served
• Ensure the application of the 5 non-negotiable service standards by the staff

3) Use of Space and Department Presentation

• Ensure optimum use of space through the effective interpretation of commercial information and current merchandise group’s policies
• Present the department in an attractive way, maintaining high standards throughout
• Assist the sales manager in working with the Visual Merchandising Department to ensure that the items planned to be promoted are given priority of display within the department
• In liaison with the buyer to ensure that the department merchandise layout is presented and associated in a logical manner that is easy for the customer to shop

4) Operational Efficiency

• Ensure maximum efficiency by effective planning of staff resources and implementing sound administrative practices.
• Maintain good housekeeping standards and ensure housekeeping standard checklist are done.
• Monitor and ensure that our staff and promoters maintain a high level of grooming standard and customer service.
• Adhere to legal and company regulations, policies and ensure company assets are safeguarded through implementing all policies relating to health and safety, security.

5) Human Resources

• Apply company human resource principles & policies to ensure the interest and welfare of staff are looked after
• Establish training and development needs of staff and support implementation

6) Communication and Staff Motivation

• Supervise and motivate department staff, setting and maintaining high standards.
• Effectively communicating throughout the department and support representation of the sales manger.
• Foster and maintain good working relationships throughout the department and the company.

7) Cash Till

• To perform all tasks related to running cash till including but not limited to, cash/credit card handling, merchandise refunds/exchange, and gift cards.
• To authorize return/refund activities with due diligent and to follow Return and Exchange Policy set by company.
• To perform pick up of sales proceed and safekeeping in the safe box in the cash room
• To maintain the security and accuracy of change funds issued to cash till locations.
• To perform store opening and closing procedures including safe responsibilities.
• To count money in cash drawers and calculate total payments/refunds received. Complete readout including all necessary paperwork, credit card reports, department reports, and bank deposit.
• To communicate all sales information and promotions to staff members. Ensure that sale prices and promotions are going through the cash till correctly.
• To assist Daily Records in problem solving with daily balancing of cash till.
• To record all cash movements in and out of the Safe Box.
• To maintain accurate records of the register drawers in the safe