Import & Export Operations MY (Executive)

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 

Objectives of the Position:

• Ensure effective execution of inbound and outbound transportation (Import & Export) including documentation and system (SAP TM) processes


• Maintain accurate reporting, cost control, and compliance with company and regulatory requirements


• Drive timely issue resolution, escalation, and continuous improvement across logistics operations


• Support monitoring of service provider performance against defined KPIs

Main Tasks:

1. Operations Management

• Manage end-to-end Import & Export shipment processes (Air, LCL, FCL, ISO, tanker, parcel tanker)


• Coordinate shipment arrangements with LLP, LSP, warehouse, PPC, and stakeholders


• Prepare and validate shipping documentation and ensure proper system updates (SAP TM)


• Handle MDB block release and shipment readiness validation


• Troubleshoot system or operational issues impacting shipment execution

2. Reporting & Analytics

• Prepare and manage operational reports including:


• LLP Rework Report


• LCL/Air KPI Report


• TCO Report


• Demurrage & Detention Report


• Freight Cost Clean-up (weekly & monthly)


• FCV bi-weekly updates


• Validate data with LLP/LSP and ensure submission within defined timelines


• Analyze deviations and drive corrective actions

3. Cost Control & Billing

• Verify freight invoices and resolve discrepancies with FCV and LSP


• Manage trailer detention and demurrage/detention validation and approval


• Perform freight cost clean-up and ensure closure of open items


• Support PR issuance based on PO balance review and operational requirements

4. Claim & Issue Management

• Manage Claim Billing and Non-Conformance Management (NCM)


• Act as coordinator for insurance claims involving Legal, warehouse, and service providers


• Investigate root causes and implement corrective actions for operational issues


• Maintain issue logs and ensure closure of all reported cases

5. Spot & Rate Management

• Manage spot rate requests (FCL, LCL, Air, Flexi, ISO) when not covered under contracts


• Ensure proper approval prior to shipment execution


• Maintain spot rates and supporting documentation in systems and SharePoint

6. Compliance & Audit

• Perform health checks on operations and documentation compliance


• Ensure all supporting documents are properly archived (SharePoint / TM / systems)


• Support internal and external audit requirements


• Ensure compliance with VGM (SOLAS) and other regulatory requirements

7. Knowledge & Process Management

• Develop and maintain Work Instructions (WI), guidelines, and job aids


• Upload and maintain documents in KNOWIT and SharePoint


• Support process improvements and system enhancements

8. Stakeholder & Service Provider Management

• Liaise with LLP, LSP, procurement, warehouse, PPC, finance (FCV/P2P), and Hub teams


• Monitor service provider performance against KPIs


• Support performance reviews and continuous improvement initiatives


• Handle enquiries related to shipment arrangements and logistics rates

9. System & Data Management

• Maintain SAP TM master data including route, partner (Z5), and cost elements


• Support troubleshooting on shipment cost, FOB value, and invoice generation issues


• Ensure data accuracy and system compliance

Minimum Education and Qualification Required for the Position:

• Education: Degree or above in international trade, logistics, supply chain or business management. Advanced diploma to be considered for candidates with more years of experience in customs and international trade.

• Working Experience:

• 1–3 year’s experience in Import/Export operations, logistics coordination, and documentation


• Exposure to working with logistics service providers (LLP/LSP)


• Experience in SAP TM / MM and chemical industry is an advantage

• Technical & Professional Knowledge:

• Proficient in Microsoft Office (Excel, PowerPoint, Word)


• Knowledge of SAP TM processes and transportation management systems


• Strong analytical and problem-solving skills


• Ability to manage multiple stakeholders and operational priorities


• Good communication skills (written & spoken English)


• High level of ownership, accountability, and attention to detail

The BASF Service Hub Kuala Lumpur (BASF Asia-Pacific Service Centre Sdn Bhd) is strategically located in the capital city of Malaysia. Since its inception in 2005, the hub has expanded from 130 employees to over 1,300 employees currently and is expected to keep growing. As an ISO 9001:2005 certified organization, the Service Hub Kuala Lumpur is committed to delivering high quality expertise and services in finance, people, supply chain, EHSQ (environment, health, safety, quality), product safety and digital. We take pride in providing our business services to BASF companies and affiliates across 20 markets in the Asia Pacific region and beyond. Moreover, we offer our services in 8 different languages to cater to the diverse needs of our stakeholders. Our focus on competency and technology-driven solutions allows us to consistently deliver exceptional services, thereby contributing to the success of our businesses. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay, which cover the European and American regions.

BASF Service Hub Kuala Lumpur was recognized with nine prestigious awards in 2024, reflecting its commitment to creating a vibrant, inclusive, and empowering workplace. These awards include winning the title of Operational Excellence in HR at the GBS Asia Awards 2024, multiple accolades at the Life at Work Awards 2024, where the hub was recognized as First Runner-up for Workplace Excellence (International Organization) and CEO Champion (International Organization), as well as Second Runner-up for Best International Organization. The hub also won the title for Excellence in Learning Tech Advancement System and a Certificate of Excellence in Talent Management and Leadership at the HRD Awards 2024. Furthermore, the hub secured a Bronze Award for Excellence in Digital Transformation at the HR Excellence Awards 2024 and received a Bronze Award for Human Resources Impact and an Honorary Award for Creative Talent Management Impact at the SSON Impact Awards Asia 2024.

At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers’ green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises, as core businesses, the segments Chemicals, Materials, Industrial Solutions, and Nutrition & Care; our standalone businesses are bundled in the segments Surface Technologies and Agricultural Solutions. BASF generated sales of €65.3 billion in 2024. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States. Further information at www.basf.com.