Incident Engineer

Job Responsibilities:

• Responsible for assisting in production stability, such as early warning, risk assessment, SLA, and other relevant operation and maintenance indicators;
• Establish and improve project monitoring system and event handling mechanism (On- call) to ensure stable operation;
• Responsible for assisting in the maintenance of IT infrastructure, system security, data security, and other systems, as well as the operation of production systems;
• Understand and analyze user needs, effectively communicate with the demand side, and transform user needs into technical implementation;
• Responsible for remote communication with customers, operation and maintenance teams, and development teams.

Job Requirements:

• Bachelor's Degree or above in computer related field;
• Familiar with Linux commands and shell script programming, familiar with Devops;
• At least 2 year of technical support or operation and maintenance development experience, with strong problem analysis and processing skills;
• Has a strong sense of responsibility and motivation, as well as team communication and coordination skills;
• Accept cross time zone/country/region cooperation with R&D teams in a diverse and inclusive environment;
• Work on shift basis 12*7 including weekends and public holidays on rotational basis.