Infrastructure Operations Engineer (Cloud Platform) - Mandarin Speaker

We are looking for an experienced Infrastructure Operations Engineer to support global cloud and on-premise infrastructure operations. The role involves L2/L3 operational support across Azure, AWS, VMware, containers, backup platforms, and infrastructure automation while ensuring reliability, security, compliance, and operational excellence in a global follow-the-sun environment.

Mandarin speaking capability is mandatory for stakeholder communication and regional support.

RUN (Operational Support)

• Execute day-to-day infrastructure operations across cloud and on-premise environments
• Manage Azure, AWS, VMware, and datacenter infrastructure platforms
• Perform OS patching, lifecycle management, hardening, and vulnerability remediation
• Support WAF, cloud firewalls, load balancers, backup, and disaster recovery operations
• Manage Docker/Kubernetes platforms and infrastructure automation activities
• Participate in incident management, RCA preparation, and remediation tracking
• Execute infrastructure changes with risk assessment, rollback planning, and validation
• Monitor infrastructure alerts, stability, and operational continuity
• Maintain infrastructure documentation, CMDB updates, and operational standards
• Participate in global follow-the-sun support handovers

ENABLE (Platform Collaboration)

• Work closely with cloud engineering, observability, automation, and ServiceNow teams
• Support automation, orchestration, Infrastructure-as-Code, and CI/CD initiatives
• Collaborate on platform templates, standards, and operational improvements

GOVERN (Compliance & Standards)

• Ensure compliance with infrastructure governance and security standards
• Support audit readiness, cloud cost governance, and lifecycle management
• Follow enterprise architecture and operational best practices

Requirements

• Bachelor’s Degree in IT, Computer Science, Engineering, or related field
• Hands-on experience in Azure, AWS, VMware, and infrastructure operations
• Strong knowledge of Windows/Linux administration, backup, storage, and virtualization
• Experience with Docker, Kubernetes, Terraform, Ansible, PowerShell, Bash, or Python
• Understanding of networking, WAF, firewall, and load balancing concepts
• Experience working in global 24x7 or follow-the-sun environments preferred
• Strong documentation and communication skills
• Fluent English communication skills
• Mandarin speaking is mandatory

Preferred Certifications

• Azure Associate
• AWS Associate
• VMware VCP
• Terraform Associate
• Kubernetes Certification (CKA/CKAD)