Inside Sales Manager (Industrial Materials)

• Serve as the main point of contact for customer questions related to product availability, lead times, and delivery schedules.
  
• Oversee the quotation process from request through to final pricing, liaising with internal departments and regional offices to keep turnaround times accurate and timely.
  
• Ensure all quoted pricing aligns with internal pricing policies and approval structures.
  
• Oversee inbound business inquiries and sales order processing, acting as the bridge between internal departments and external customers.
  
• Prepare formal quotes and manage them through order confirmation and fulfillment.
  
• Maintain accurate customer, quotation, and order records within the company's ERP system.
  
• Track and deliver against KPIs covering quote turnaround, order accuracy, customer satisfaction, and internal responsiveness.
  
• Function as a regional liaison for commercial processes, bridging communication between local and global teams within CRM/ERP systems.
  
• Partner with the Sales function on onboarding new clients and confirming end-use declarations.
  
  

Requirements

• Bachelor's degree in Business, Marketing, or a related discipline
  
• 5+ years of experience in inside sales, quotation support, or order management, ideally within a multinational or engineering/technical environment
  
• Proven track record managing RFQs across multiple departments and business units
  
• Working proficiency in a major ERP system (modules covering materials management, sales/distribution, and procurement) — required
  
• Strong Microsoft Office skills, plus familiarity with project management tools
  
• Prior experience supervising or leading a small team
  
• Strong business acumen with genuine interest in emerging AI/technology applications
  
• Detail-oriented, responsive, and customer-focused approach
  
• Strong problem-solving capability