Inside Sales Representative (Mandarin speaking)

The Inside Sales Representative
(ISR) plays a vital role in supporting commercial operations across the Region
East. Based in Kuala Lumpur, the ISR provides daily support to the Outside
Sales Representatives (OSR), ensuring timely quotations, accurate CRM updates,
and efficient processing of customer requests — always with a strong sense of
urgency, customer centricity, and proactivity.

Responsibilities:

•       Prepare
and issue accurate quotations based on customer requirements, price lists, and
margin guidelines.

•       Revise
and update quotations upon request, ensuring all commercial and technical
details are properly aligned.

•       Process
web-based inquiries, RFQs, and incoming requests from multiple regional
channels.

•       Coordinate
with logistics, technical support, and finance teams to ensure smooth order
execution.

•       Maintain
up-to-date and accurate data in SAP C4C, including opportunities, quotations,
and customer interactions.

•       Support
pipeline management and reporting by ensuring all sales activities are properly
documented.

•       Assist
OSRs in following up on open quotations, customer feedback, and pending
actions.

•       Serve
as the first point of contact for incoming inquiries, ensuring professional and
prompt responses.

•       Provide
customers with order status updates, lead times, and documentation when
required.

•       Work
closely with OSRs and the BU teams to ensure a seamless customer experience.

•       Contribute
to a collaborative, solution-oriented regional sales culture.

Requirements

•       Bachelor’s
degree in Engineering, IT, or related field.

•       Minimum
4 years of experience in inside sales, customer service, or commercial support,
preferably in a B2B technical environment.

•       Strong
organizational and multitasking skills with a high sense of urgency and
attention to detail.

•       Familiarity
with CRM systems (preferably SAP C4C) and ERP tools.

•       Fluent
in English; additional regional language(s) are a plus (e.g. Thai, Mandarin)

•       Customer-oriented
mindset with the ability to handle pressure and prioritize effectively.