Intern, Life Branch Operation – Customer Service Division - Fast Hire

JOB PURPOSE/ROLE/SUMMARY

Responsible for back office operation support and promoting quality customer care with passion and enthusiasm

KEY RESPONSIBILITIES

• Responsible for the back office operation support

1. Decentralization of Policy Servicing(Non-Financial Policy Changes)
2. Incoming and outgoing mail and document handling
3. Policy Acknowledgment Slip, Financial Changes, New Business Scrutiny Checking and update

• Responsible for customer service delivery at the branch

1. Relief Security Counter during manpower downtime(i.e lunch)
2. Process cashiering

• To ensure compliance of FSA 2013 , branch SOPs, guidelines and policies issued by relevant bodies
• To ensure upholding of operation initiative
• Provision of cooperation and support to fellow colleagues. To undertake any other duties and responsibilities requested by the Management as and when required

KEY REQUIREMENTS/SKILLS/EXPERIENCE

• Candidate must possess or currently pursuing a Diploma or Bachelor’s Degree in Business Studies/Administration/Management or any other relevant field of studies
• Candidate is willing to expand themselves in other fields besides courses of studies
• Applicant must be willing to work in Plaza Sentral, KL Sentral (Allianz Arena)
• 1 internship position(s) for duration of 3 month(s)
• Preferably to start in February'24
• Required skill(s) : Ms Excel , MS Powerpoint , MS Word
• Required Language(s) : English(Primary) , Mandarin or Malay