International Patient Care Officer

Patient Engagement & Support: 

• Serve as the primary point of contact for international patients and their families, providing assistance with all aspects of their healthcare journey.
• Greet and welcome patients upon arrival, offering orientation and guidance through hospital services and facilities. 
• Coordinate with medical staff to ensure that patients receive timely and appropriate care. 
• Facilitate communication between patients, their families, and healthcare providers, including arranging translation services if needed. 
• Assist patients with non-medical needs such as accommodation, transportation and local information

Customer Experience Management: 

• Identify and anticipate the needs of international patients to provide personalized and culturally sensitive services. 
• Address any concerns or issues promptly, ensuring that patient satisfaction is maintained throughout their stay. 
• Collect feedback from patients and their families to continuously improve the patient experience. 
• Work closely with the Customer Experience Manager to implement programs and initiatives that enhance patient satisfaction. 

Coordination & Collaboration: 

• Liaise with various hospital departments, including medical, administrative, and support services, to ensure a seamless patient experience. 
• Coordinate with external partners such as travel agencies, insurance companies, and local service providers to facilitate patient care. 
• Assist in organizing patient schedules, including medical appointments, procedures, and follow-up care. 

Cultural Sensitivity & Communication: 

• Provide culturally appropriate support, recognizing and respecting the diverse backgrounds and preferences of international patients. 
• Ensure clear and effective communication with patients, overcoming language barriers as necessary. 
• Educate hospital staff about the cultural and individual needs of international patients to foster a welcoming and inclusive environment. 

Documentation & Record Keeping: 

• Maintain accurate and up-to date of patient interactions, preferences and feedback.
• Ensure that all patient documentation complies with hospital policies and international healthcare standards.  Prepare reports on patient satisfaction and service effectiveness for management review. 

Requirements: