IT Analyst (Oracle_HCM) - Urgent

Basic Job Functions: 

Primary function is to serve as Oracle Fusion System Analyst supporting Human Capital Management (HCM) software application suite for global HR.  Develop, test, and maintain the HR system including various modules such as employee management, time management, payroll, benefits, recruitment and performance. Provide guidance to onshore/offshore Level I support resources and serve as Level 2 support to drive timely incident resolution consistent to SLA. Responsible for analysis and evaluation of user business problems and development of system recommendations to meet requirements including problem definition, evaluation of requirements, configuration, testing and implementation

Education/Experience:

• Bachelor’s degree in Information Technology or related field or equivalent years of work experience
• Minimum 3 years of work experience on HCM systems (preferably Oracle Fusion).
• Professional certification in supported area is a plus
• ITIL Foundation Training & Certification preferred

Required Skills/Competencies:

• Create functional design documentation, software specifications, testing/training scenarios and evaluate business processes for improvement opportunities
• Ability to review existing systems and tools, and recommend improvement opportunities
• Good understanding of HCM solutions and Oracle Integration Cloud Service with integration to external systems such as ADP, 3rd party online employment system, etc. 
• Working experience in the manufacturing or semi conductor industries and the ability to leverage the experience to influence the right decision and implementation based on industry standard best practices
• Hands on capability in solutioning, blueprinting,  creating functional specs, configuring, testing and implementation
• Demonstrated ability to prioritize and handle multiple issues and tasks simultaneously, whether working independently or with other people
• Ability to interact with other IT partners and business users to identify improvement opportunities and resolve incidents
• Good verbal and written communication skills with a strong focus on customer facing interaction, customer service, and presentation
• Ability to work with functional departments and consultants effectively
• Ability to work with global customer base in various time zones such as Americas, APAC and EMEA as needed
• Intermediate to advance proficiency in writting queries in SQL, Oracle Analytic tools or equivalent
• Intermediate to advance profiency in MS Office – VISIO, Excel (pivot table, charting, macros)

Essential Responsibilities:

• Act as Level 2 support in resolving complex incidents and to provide guidance to Level 1
• Liase with global IT counterparts to ensure alignment and awareness of changes
• Participate in solutioning, blueprinting,  creating functional specs, configuring, testing, implementing and providing go live support
• Work with cross-functional project teams to include relevant module requirements in broader projects
• Review tickets by frequency and categorization to identify patterns for potential improvements
• Interface with business partners to understand issues or challenges on hand to derive timely solutions
• Work with process owners and SMEs to review/improve current processes 
• Document HCM relevant module processes and transactions in support of processes defined by functional unit process owners 
• Perform medium to complex functional configuration tasks for HCM relevant modules to develop prototype solutions to business requirements and to implement fixes, changes, and enhancements
• Provide guidance in test cases creation and execution of test cases
• Maintain effective and cooperative working relationships with process owners, functional and technical team members, and users
• Document processes, specifications, working instructions and solutions to drive the creation of support knowledge base system
• Ensure compliance with Quality, Environment, Health and Safety and Responsible Business Alliance policies and procedures that is enforced within the organization.

Key Competencies:

• Takes responsibility for understanding business requirements, collecting data, delivering analysis and problem resolution. Identifies, evaluates and recommends options, implementing if required. Collaborates with stakeholder groups, as part of formal or informal agreements. Seeks to fully address business needs and that proposed solutions are properly understood and appropriately exploited.
• Analyses business processes; identifies alternative solutions, assesses feasibility, and recommends new approaches. Contributes to evaluating the factors which must be addressed in the change program. Helps establish requirements for the implementation of changes in the business process.
• Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organization change. Conducts investigations at a high level for strategy studies, business requirements specifications and feasibility studies. Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks. Identifies stakeholders and their business needs.
• Facilitates scoping and business priority-setting for change initiatives of medium size and complexity. Contributes to selection of the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to source. Discovers and analyses requirements for fitness for purpose as well as adherence to business objectives and consistency, challenging positively as appropriate. Obtains formal agreement by stakeholders and recipients to scope and requirements and establishes a base-line on which delivery of a solution can commence. Manages requests for and the application of changes to base-lined requirements. Identifies the impact on business requirements of interim (e.g. migration) scenarios as well as the required end position.
• Designs and manages tests of new/updated processes. Specifies test environment for whole life-cycle testing (e.g. using model office concept). Manages selection/creation of relevant scenarios for testing and ensures that tests reflect realistic operational business conditions. Ensure tests and results are documented, reported to stakeholders and are available for specification of user instructions. Highlights issues and risks identified during testing to business stakeholders. Provides specialist guidance and advice to less experienced colleagues and users to ensure that test is conducted in an appropriate manner.
• Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for deterioration in service.
• Demonstrates the First Solar Values and Behaviors