IT Application Support Role (Mobile/Internet Banking Systems)

IT Application Support Role (Mobile/Internet Banking Systems)

Help Desk & IT Support (Information & Communication Technology)

Full time

Add expected salary to your profile for insights

• To lead in the system design and implementation of new projects or on-going changes to business applications at agreed timelines. 
• To perform root cause analysis on incidents.
• To perform analysis, assessment, and design on application new initiative.
• Identify opportunities to improve system stability.
• Ensure changes comply to internal & external regulatory requirements.
• Execute System Development Life Cycle (SDLC) 
• To lead and manage all technical matters in ensuring successful delivery of business project implementations and initiatives within budget, scope and timeline, where applicable
• Guide, coach and supervise team members in ensuring all of the above are completed and executed successfully, where applicable.
• Ensure compliance to the internal control and standards and also to comply with regulatory requirements.
• Ensure SDLC documentation for new systems/enhancement is in order as per GIS guideline and procedure.
• Execute corrective and remediation measures with the relevant parties relating to audit findings, ensuring actions are taken within deadline.
• Support in the planning, managing and testing of DRP and BCP of business applications to achieve successful fail-over when the situation arises.
• Be guided in the follow-up on commitments related to audit finding, ensuring actions are taken within deadline.
• Be guided in managing and controlling changes to the application objects to ensure integrity of the system
• Assist in managing and controlling changes to the application objects to ensure integrity of the system
• Support in the evaluation and procurement of systems solutions to meet business requirements
• Requirement Analysis - ensure completeness of the business & system requirements
• Manage and monitor environment readiness
• Conduct System Integration Testing (SIT)
• Review User Acceptance Testing (UAT) test scripts
• Quality Control - Manage and control changes to the application objects to ensure system integrity
• Implementation - Manage, coordinate and execute deployment activities

Requirements:  

• Project management and implementation of digital banking applications
• Experienced in managing stakeholders and vendors
• Experienced in leading and managing troubleshooting sessions from application perspective
• Able to coach and guide team members
• Able to lead, manage and deliver multiple projects at any one time
• Hands on experience in the management and systems support of digital banking applications
• Min 5 years of experience in IT application systems
• Degree in Computer Science or Information Systems or any related fields
• Good working knowledge of Systems Development Life Cycle
• Good working knowledge of banking applications especially on digital banking related applications
• Container platform working experience would have an added advantage
• Excellent interpersonal skills, strong customer service culture and effective problem solving skills
• Experienced working with AIX and LINUX environment
• Basic knowledge on either Oracle, MySQL or DB2

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.

About Alliance Bank Malaysia Berhad

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.

Don’t provide your bank or credit card details when applying for jobs.

Researching careers? Find all the information and tips you need on career advice.