IT CLIENT MANAGER

Job Title: Client Relationship Manager
Office: Uptown, PJ
Location: Klang Valley (with occasional outstation travel)
Reports to: Country Manager
Salary Range: RM5,000 RM10,000 (Basic Salary, no commission for now)

About the Role

We are seeking a dynamic and motivated Client Relationship Manager to be the key contact person for our IT solutions company (backend services). This is a newly created role, offering the opportunity to directly contribute to the companys growth by building strong client relationships and driving new business opportunities.

Key Responsibilities

• Act as the main liaison between clients and the company, ensuring excellent client engagement and satisfaction.
• Manage client relationships with a balance of 30% farming (managing existing accounts) and 70% hunting (new business development).
• Conduct client visits, presentations, and meetings to introduce and promote the companys IT solutions and services.
• Collaborate with the technical and pre-sales team (20+ IT professionals) to prepare proposals, solutions, and presentations tailored to client needs.
• Work closely with the Country Manager and management team to execute business development strategies and close deals as a team.
• Maintain accurate records of sales activities, client interactions, and pipeline opportunities.
• Represent the company with professionalism and build long-term trusted relationships with clients.

Requirements

• Female candidate (open race).
• Possess own transport and willing to travel frequently within Klang Valley and occasionally outstation.
• Proven experience in sales, business development, or client relationship management, preferably in IT solutions or related industries.
• Strong interpersonal and communication skills with the ability to build trust and rapport with clients.
• Confidence in conducting presentations and client engagements.
• Ability to work independently while being a team player in closing deals.
• Technical knowledge is not required at entry; training and support will be provided by the pre-sales/technical team.

Why Join Us

• Be part of a company with a high staff retention rate and single-digit turnover over the years.
• Work in a supportive team culture where technical experts accompany you to deliver solutions.
• Competitive salary package (RM5kRM10k).
• Clear career growth opportunities