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WEâ RE HIRING AS A DESKTOP SUPPORT ENGINEER L2 AT MALAYSIA!
Excis is a global IT support leader globally, driven by innovation and collaboration. Weâre looking for a proactive Desktop Support Engineer L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family\-like environment where youâll look forward to coming to work every day.
· Client in 190+ countries
· 6000+ Engineers
· 200+ Enterprise Clients
We foster an open, friendly, and supportive growth\-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You Will Do:
Provide Onsite Technical Support: Serve as the first point of contact for end users experiencing hardware, software, network, or peripheral issues on desktops, laptops, mobile devices, and other equipment, ensuring timely resolution or escalation.
Device Setup, Deployment, and Maintenance: Configure, image, and deploy desktops, laptops, tablets, mobile devices, printers, and other peripherals; perform asset management including stock tracking, serial/asset tag collection, and shipment preparation.
White Glove & Smart Hands Support: Deliver specialized support for VIP users including expedited troubleshooting, proactive monitoring, custom onboarding, executive training, and assisting with office moves or IMAC (Install, Move, Add, Change) tasks with precise âSmart Eyes & Handsâ assistance.
What You Need:
Technical Proficiency: Strong knowledge of Windows, Mac OS, Apple iOS, and Android platforms, with hands\-on experience in hardware and software troubleshooting for desktops, laptops, and mobile devices.
Deployment & Configuration Skills: Experience in imaging, configuring, and setting up end\-user devices and peripherals, including printers and mobile phones.
Asset & Inventory Management Expertise: Ability to track, document, and manage hardware inventory, including serial numbers, asset tags, rack elevations, and preparing equipment for shipment.
Communication & Documentation: Strong skills in guiding end users step\-by\-step, documenting incidents and resolutions, creating knowledge articles, and coordinating with higher\-level support.
Why Join Us?
At Excis, your work matters. Youâll be part of a dynamic, hands\-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
