IT Executive (Junior & Senior) - Unlimited Growth Potential

Job Descriptions

Infrastructures and System Development

• Participate in growing Beacon Mart infrastructure 
• Assist with managing projects, ensuring they are completed on time, meet user requirement and within budget
• Identify business and end user needs and bridge where relevant with the system and available technologies and applications including POS system. 
• Handle application support incident, system Change Management, performs trouble shooting, identifies root cause and follow up on problem resolution until completion.
• Ensure the quality and reliability of system by conducting testing, reviewing, and implementing best practices.
• Assist in CCTV cameras, POS terminal installation and maintenance. Research, propose solution or system enhancement plan and provide advice for IT purchase.
• To evaluate workflow and simplify the work processes around utilization of computerized applications to maximize business efficiency and effectiveness. 
• Development and maintenance of data processing, data analysis and information technology applications with the aid of reporting tools
• Monitor and assure that uniform data definition is used consistently in databases throughout the organization. 
• Liaison between technical teams and non-technical stakeholders, ensuring clear communication and understanding of project goals.
• Monitor the development process, perform database administration & maintenance, evaluate compliance and take action to ensure accuracy, integrity, confidentiality and security of enterprise, facility and departmental databases.
• Develop and oversee the development of system documentation, procedures, and user manuals for system and computer applications 

System Support and Services 

• Provide system support and to maintain POS system, e-commerce, In-House and third-party developed Applications
• Provide PC support and maintenance, including printer installation with desktop software applications installation. 
• Monitor and maintain the network servers to ensure network, backup, Internet, mail & communication services & peripheral devices are running efficiently.
• Maintain and perform the network administration functions, applying security restrictions to user accounts and assigning trustee directory assignments to ensure proper security measures are adhered for network and software applications. 
• To communicate and liaise with external vendors to resolve technical problems
• Perform the necessary upgrades, installations & configuration of software, hardware and Help-Desk Support for local area networks (LANs), network services and end-user computer workstations.
• Provide up-to-date information to end-user on the effective use of computer resources, security threats, viruses and train users on internal developed software, third party applications. 
• Assist & troubleshoot and resolve the most common technical problems either on the phone or at the user's location. Perform user administration and basic troubleshooting of standard, internal or third-party applications. 
• Evaluate, document, recommend the purchase, installation, uninstallation of unlicensed software and to perform periodic software license audit to ensure copyright compliance

Job Requirements

• Good working attitude
• Possess at least Degree/Diploma in IT or equivalent.
• At least 3-5 year of working experience in the related fields is required for this position.
• Experience in the related fields is an advantage for this position.
• Familiar with POS system
• High adrenaline
• Good project management
• Willing to work with other team members
• Programming skills will be an added advantage
• Ability to explain technical jargons in layman terms to end users and can communicate in both Mandarin and English
• Willing to travel as candidate may be required to travel to other offices and outlets to install and provide hardware and software support