IT Help Desk Engineer (KOREAN SPEAKER)

Responsibilities:

• Effectively resolve Level 1 service desk technical queries as per deliverables outlined.
• Provide remote support to local and oversea user when connected by calls, email or chat when users are facing issue with their computer system.
• Asking relevant questions to resolve typically known problems within required timescales.
• Ensure appropriate documentation of the interaction with the customer in the prescribed format.
• Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely.
• Explain to Clients through a series of actions either face to face  or over the telephone to help set up systems or resolve issues.
• Ensure that performance parameters are met to meet SLA targets.
• Ability to clearly transfer technical knowledge to knowledge base, colleagues and the Customers.
• Any ad hoc duties assign by the Company from time to time.

Requirement:

• Must be able to speak and write fluent Korean language as role requires candidate to deal with the clients in South Korea.
• Non-native Korean speaker candidates are encourage to apply.
• Technical knowledge/expertise to support technical related queries and trouble shooting.
• Minimum 1+ years’ experience in a Level 1/ Level 1.5 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc.
• Minimum degree / diploma is required
• Proven experience in commercial in bound telephony systems typically used in Contact Center.
• Good support knowledge of Windows Operating systems, general standard knowledge on off the shelves software like Microsoft Office and etc.
• Knowledge on basic concepts of networking.