IT Helpdesk Analyst

WHO we are looking for;

• At least 1.5 Year(s) or 18 month(s) of working experience in the related field in IT Technical OR IT Helpdesk Support or equivalent is required for this position.
• Candidate must be fluent and have a good comprehension in English at Berlitz 7.
• Works under supervision. Uses minor discretion.
• Able to follow instructions and procedures
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organised approach to work.
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work
• Candidates must be willing to work in Bangsar South, Kuala Lumpur.
• Candidates must be willing to work on a 24/5 rotational shift.
• Able to work on a contract employment with Contract Completion Bonus.

WHAT you will be doing;

• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met.
• Evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Acts as a role model for colleagues with regards to technical and behavioural competencies.