IT Helpdesk Analyst (Japanese Speaking) - Generous Compensation

WHO we are looking for;

• Must able to read & write and speak fluently in Japanese and English at Berlitz 7 or 8 as they will be liaising with Japanese speaking customer.
• Preferably Entry Level specialized in Technical & Helpdesk Support or equivalent.
• Works under supervision. Uses minor discretion.
• Able to follow instructions and procedures
• Proven experience in IT Desktop Service environment.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
• Demonstrates an organised approach to work.
• Demonstrates customer service abilities.
• Routine administrative skills.
• Good interpersonal skills, basic literacy and numeracy skills.
• Demonstrates awareness of health and safety at work.
• Applicants must be willing to work in Bandar Puteri Puchong area.
• Applicants must willing to work on rotational shift.
• FRESH GRAD. are welcome to apply.
• Full time position(s) available; 12 months contract or permanent.

WHAT you will be doing;

• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met.
• Evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Acts as a role model for colleagues with regards to technical and behavioural competencies.