We are seeking an adaptable IT Helpdesk (Cantonese Speaking) to join our dynamic team at Lenovo PCCW Solutions in Kuala Lumpur.
Growing your career as a Full time IT Helpdesk (Cantonese Speaking) is a promising opportunity to develop essential skills.
If you are strong in decision-making, communication and have the right passion for the job, then apply for the position of IT Helpdesk (Cantonese Speaking) at Lenovo PCCW Solutions today!
This role owns the Incident management process and is responsible for resolving incidents according to service level agreements with the goal of restoring services as swiftly as possible.
Responsibilities:
- Identify and diagnose issues and problems
- Support problem identification
- Advise users on appropriate course of action
- Monitor Issues from start to resolution
Requirements:
- Diploma or Degree holder in IT or related fields
- 1-3 years of experience in IT Support, Helpdesk, or Desktop Support Functions in supporting end users
- Able to communicate effectively in Cantonese and with good telephone etiquette to support HK market
- Working experience in PC hardware and software setup
- Basic technical analytical and troubleshooting skills
- Willing to work on rotational weekends, and rotational afternoon or night shifts, will be compensated accordingly.
Benefits of working as a IT Helpdesk (Cantonese Speaking) in Kuala Lumpur:
● Excellent Benefits Package
● Opportunities to grow
● Advantageous package