IT Manager (Enterprise)

Responsibilities:

• Provide leadership and guidance to the team to ensure alignment with management expectations.
• Responsible and oversee the implementation of all Operational projects until Go Live.
• Ensure all projects are properly documented in accordance to the organization’s project management methodology and templates.
• Ensure regular review with team on all Operational projects and provide progress updates to the management.
• Responsible to oversee the Operation progress with constant monitoring and review and provide regular operational updates to the management.
• Constant review of the operation processes and to develop improvement plans to facilitate users to be more efficient and effective.
• Review new business trends and the usage of technology to best fulfill this requirement.
• Promote and showcase new technology and initiate adoption ideas that can improve the operational processes.
• Review and identify the needs for training to improve and ensure users’ competency in the standard operating procedure when carrying out their duty.
• Set and constant review the team’s KPI and achievement.
• Identify and plan for the team’s learning/training requirements to prepare for future goals.
• Perform relevant tasks as assigned by Management from time to time.

Requirements:

• Candidate must possess a Degree in Computer related studies.
• At least 10 years working in Operation environment.   Knowledge in ERP - M3 is an added advantage. 
• Minimum 3 years working at management level on Operation environment.
• Demonstrated good track record in managing an Operation environment and handling multi-level of users.
• Solid records in leading and managing a team.
• Experience in FMCG Operation is an added advantage.
• Any operational related certification is an added advantage.
• Strong communication, problem-solving and decision-making skills.
• Strong analytical skill to identify issues and bottlenecks and resolve the operation related problem in the quickest time.
• Able to understand operation and propose improvement opportunities to further improve the organization.
• Strong management skills to manage the solution, operation and device accessibility matrix to best fit the organization’s responsibility matrix.
• Good leadership skills.
• Good negotiation skills to derive the best solution package that benefited the organization.
• Hands-on person and willing to get hands dirty into resolving situation.