We are on the lookout for a hardworking IT Network & System Support Executive to join our amazing team at St. Joseph's Institution International School Malaysia (Tropicana PJ Campus) in Petaling Jaya, Selangor.
Growing your career as a Full time IT Network & System Support Executive is an incredible opportunity to develop key skills.
If you are strong in cooperation, creativity and have the right mindset for the job, then apply for the position of IT Network & System Support Executive at St. Joseph's Institution International School Malaysia (Tropicana PJ Campus) today!
Job Responsibilities:
- Monitor network performance and ensure system availability and reliability
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Install, configure, and support workstation software, hardware, printers, and phones
- Perform network maintenance and system upgrades including cable management, service packs, patches, hot fixes and security configurations
- Ensure security and virus-free IT working environment
- Provide Level-2/3 support and troubleshooting to resolve issues
- Monitor, inspect and maintain the network cabling and connectivity for optimum availability
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Select and implement security tools, policies, and procedures in conjunction with the company’s IT security requirements
- Provide support for school management & database system and website publishing
- Provide technical support for PABX configuration, telephony system and Helpdesk ticketing system
- Setup and configure user accounts in Active Directory, DHCP, and Google Workspace
- Provide technical support to school student management systems and applications (e.g. iSams, Managebac, Meat the Teacher, Seesaw, and Google Classroom)
- Configure user account for printer and manage user usage with a monthly usage report
- Provide technical support for events, after-school events and weekend events (e.g. Projector setup, Guest Wi-Fi setup, Device preparation, etc.)
- Work with the IT academic on IT requirements for Classroom set-up, Computer Lab set-up, etc
- Any ad-hoc IT-related task assigned by the IT Assistant Manager/ Bursar / Head of School
Job Requirements:
We are looking for team members who are:
- Candidate must possess a Bachelor's Degree in Computer Science/ Computer Engineering or a relevant field
- Proven hands-on network technical experience (network cabling, network device installation and cable management)
- Deep understanding of networking protocols (e.g., IPSE, BGP, OSPF, 802.11, QoS)
- Solid understanding of the OSI or TCP/IP model
- Knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
- Knowledge of Aruba/Sophos/Sangfor security and technology would be an added advantage
- Experience in iSams and Google Workspace would be an added advantage
- Diagnostic and problem-solving skills to troubleshoot problems and find solutions
- Proficiency in computers, software and database systems
- Critical thinking skills to solve complex problems
- Dexterity when handling manual repairs and tests
- Willing to take on critical, new challenging tasks, work after working hours, at weekends to complete pending tasks, during emergency response and recovery
- Work closely with other IT team members to meet deadlines and finish the task
- Ability to maintain confidentiality of company information
- Fresh graduates are encouraged to apply
Benefits of working as a IT Network & System Support Executive in Petaling Jaya, Selangor:
● Excellent benefits
● Opportunities to grow
● Leading Industry Pay
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