IT Onboarding Specialist (Kuala Lumpur & Kuantan) - Continuous Learning Opportunities

An Onboarding Specialist is to undertake technical support activities that align with company business needs. The successful candidate involves IT Technical activities to support sales & marketing team. The successful candidate also involves all technical related activities in project deployment & maintenance stages in support of organizational strategy and objectives.

Responsibilities:

- Lead customer business value identification and discovery understand how our solutions and their unique differentiation can be used within the customer's existing architecture, business environment and customer requirement

- Support sale activities and cooperate with sales & marketing team in term of IT technical perspective

- Lead technical demonstration: Execute demos for customers, internal sales and marketing team members. Create and document specific alignment between a technology demonstration and a solution vision. Set a high-quality bar for demo curation, execution, and delivery while engaging with a variety of customer roles, both sale and technical

- Lead technical workshops, seminars, and engagements with customers who are interested in an in-depth understanding of our solutions from an engineering & technical perspective

- Keep up-to-date with market competitors across our portfolio of products and be able to project our solutions as the best-in-class

- Prepare the technical responses to RFPs and other documents as required

- Play a critical role in performing project deployment & maintenance by providing technical expertise to deliver project successfully and meet customer satisfaction

Requirements:

- Diploma in computer science, information technology, electrical/electronic engineering or any other related field

- At least 3 years working experience as a pre-sales or technical support for software/application/Cyber Security industry

-Must be a subject matter expert with extensive software/application/Cyber Security technical support experience

- Candidates should have passion for information technology, self-driven and enjoys start-up environment and problem-solving skills required

- Ability to work energetically independently self-motivated and with desire to succeed and able to keep to agreed timeline

- Communication in Mand4rin (written & spoken) will be added advantage

- Having customer satisfaction mindset & strong interpersonal skills to interface with customers