IT Operations Support Executive

Job Description:

If solving an IT or technical problem keeps you going, this role’s for you! Besides attending to our customers’ queries online via IT support email and Bitrix, you’ll also be the go-to for your colleagues for IT support and services. You are the “ticketmaster” responsible for creating tickets in JIRA to log in hardware requests, issues reported, as well as approved customization requests that come in via IT Support ticketing - so that relevant teams are able to pick up and work on these tickets.

The Job:

• Tend to these communication channels – IT Support Email Ticketing system, Bitrix.
• Provide technical assistance by investigating on the issue – and take immediate action where possible, or escalating it to the relevant teams when required.
• Test, replicate and solve issues or problems that are reported.
• Enhance and maintain existing web applications.
  

The Person:

• Fresh graduates are encouraged to apply.
• Knowledge of PHP, MySQL and Javascript.
• Possesses good command of English, as well as analytical and excellent problem solving skills.
• Pleasant disposition, possesses a positive work attitude with good interpersonal skills.
• Must be a logical thinker.
• Able to work independently with minimal supervision.
• Highly motivated to excel and pick up emerging technologies.

• Flexible Work Hours- Early bird or slow starter? It’s your call! Start your day anytime between 7am to 10am — because we believe life doesn’t run on a one-size-fits-all schedule.

• Optical & Dental Subsidies- We’ve got your smile (and your sight) covered! Enjoy subsidies for dental and optical care, because well-being matters.
• Life & Medical Insurance- Health comes first — always. Rest easy knowing you're protected with life and medical coverage.
• Coffee (and more)- Calling all caffeine lovers! Get your daily fix from our pantry, plus a variety of other beverages to fuel your day.
• Sports & Socials- We play as hard as we work! Join our weekly games — from badminton and futsal to a round of pickleball. Take a break with PS4 sessions in the office, and don’t miss our fun-filled festival gatherings throughout the year.

Work Culture

At 123RF, we promote a high-performance culture that values innovation, collaboration, and continuous learning. Employees are encouraged to contribute ideas and drive improvements across all functions. We offer a dynamic work environment, career development opportunities, and a competitive remuneration package.

Equal Opportunity

123RF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.