IT - Senior Desktop Support Engineer

Best FinTech Trading Platform of The Year 2019

Best Trading Service for TH Market - Traders Fair 2022

Zeal group of companies (collectively Zeal Group) is a business portfolio of the parent company Zeal Holdings Limited, comprising regulated financial institutions and fintech companies specializing in multi-asset liquidity solutions in regulated markets backed by proprietary technology.

We are a product focused business with a team of 700+ professionals globally. Our Headquarters is located in the UK with global presence in 12 countries across Asia, Middle East, & Europe with 22 offices internationally.

Zeal Group is one of the leading online trading provider for Forex, precious metals and CFD with focus of Asia and MENA emerging markets and great plans for international expansion.

The estimated monthly trading volume in an average of USD 100B executed by 100,000 retail investors, professional traders, and financial institution clients.

Principal Accountabilities

• Day to day user support
• End user equipment support
• Basic server and network equipment support
• Inventory management
• Monitoring queue and routing tickets
• Documentation within Confluence pages of troubleshooting manuals, escalation procedures and contact details
• Coordinate with vendors and internal resources to ensure operational excellence
• Monitoring applications and services
• Perform day to day operational tasks to maintain healthy system function
• Review and analyse information systems to improve quality and stability
• License management
• Incident, Problem and Change management
• Takeover support of new systems and procedures.

• Minimum 3 years’ experience in IT as end user support specialist
• End user equipment support
• Knowledge of desktop operating systems
• Ability to evaluate and solve complex problems and issues
• Knowledge of SQL, XML, PowerShell
• Knowledge of server and network infrastructure
• Understanding of the API principle
• Understanding of the architecture of the multi-tier systems
• Knowledge of scripting languages such as Bash, PowerShell and etc support is beneficial
• Documentation skills
• Ability to thrive under stressful situations
• English

• Medical Benefit
• Optical Benefit
• Life Insurance
• Quarterly Performance Bonus
• Work From Home (Wednesdays)
• Work From Home / Anywhere Policy (T&C applies)