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The IT Service Excellence Analyst role within the Infrastructure Department of Cigna International Health organisation. You will be lead on monitoring and ensuring adherence to internal procedures, regulatory requirements, and industry standards within the organisation. This role is varied and will be looking at our IT Processes, Service Excellence Metrics, IT audit requests, supporting the technology teams conducting compliance assessments, identifying areas of improvement, and ensuring timely closure of audit findings with a forward-thinking approach to automation. You will work closely with our IT cross-functional teams to maintain accurate procedure documentation and promote a culture of compliance through new ways of working.
You must be well-rounded, inquisitive highly motivated, self-starter that works best in a collaborative, dynamic, and agile environment. Excellent communication skills (written and oral) are essential to this position as the role will interface with on- and off-shore resources, business owners, enterprise architects, security, and infrastructure resources. An IT Service Excellence Analyst needs to be resilience and demonstrate the ability to multi-task multiple projects to tight deliver timescales.
Job Description:
Key Responsibilities:
Required Experience / Qualifications
Desired Experience / Qualifications
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
The IT Service Excellence Analyst role within the Infrastructure Department of Cigna International Health organisation. You will be lead on monitoring and ensuring adherence to internal procedures, regulatory requirements, and industry standards within the organisation. This role is varied and will be looking at our IT Processes, Service Excellence Metrics, IT audit requests, supporting the technology teams conducting compliance assessments, identifying areas of improvement, and ensuring timely closure of audit findings with a forward-thinking approach to automation. You will work closely with our IT cross-functional teams to maintain accurate procedure documentation and promote a culture of compliance through new ways of working.
You must be well-rounded, inquisitive highly motivated, self-starter that works best in a collaborative, dynamic, and agile environment. Excellent communication skills (written and oral) are essential to this position as the role will interface with on- and off-shore resources, business owners, enterprise architects, security, and infrastructure resources. An IT Service Excellence Analyst needs to be resilience and demonstrate the ability to multi-task multiple projects to tight deliver timescales.
Job Description:
Key Responsibilities:
Desired Traits:
Required Experience / Qualifications
Desired Experience / Qualifications
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Doing something meaningful starts with a simple decision, a commitment to changing lives.
At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.
Join us in driving growth and improving lives.
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