IT Site Lead

The IT Site Lead plays a crucial role inoverseeing all technological operations at the site and assists with theoverall global IT environment. This role requires a blend of technicalexpertise, leadership skills, and proactive problem-solving abilities to ensureseamless IT operations and support for all users within the site. The IT SiteLead is responsible for both infrastructure and applications, coordinating ITprojects, and serving as the primary point of contact for all IT-relatedmatters at the site.

They collaborate closely with other IT teams, manufacturingemployees, and external vendors to implement and maintain IT infrastructure,systems, and services that align with business objectives and support thesite's operational needs. The IT Site Lead also ensures compliance with ITpolicies, procedures, and security protocols while providing guidance andsupport to users to optimize their technology usage and productivity.

Primarysystems in use are Microsoft M365 environment, Microsoft Dynamics 365 CRM,Cornerstone HRIS, the SAP S/4 HANA platform, Inductive Automation Ignition SCADAand MES. This role will also work to implement Oliver best practices on usingour application portfolio and train accordingly.

PrimaryResponsibilities 

• Manage day to day operations of site level IT operations to ensure efficiency.
• Initial point of contact for those seeking technical assistance in person, phone, or email.
• Provide technical support to end users for hardware, software and network related issues.
• Perform remote troubleshooting through diagnostic techniques and pertinent questioning.
• Diagnose and repair reported problems, which includes documentation of issue.
• Resolve technical problems related to LAN, WAN and other connectivity systems.
• Install, modify, and repair computer hardware and software.
• Follow-up on open issues and projects to ensure they have been resolved.
• Collaborate with external vendors and service providers to implement upgrades as required.
• Enforce IT Security policies and procedures to educate users.
• Record events and problems and their resolution in logs.
• Liaison between end user experience and Global IT team.
• Assist with internal physical moves, PC, telephone etc.
• Other duties as assigned.

Education:

• Bachelor's Degree in Computer Science, Engineering or comparable work experience.

Experience:

• Minimum 1 to 3 years of senior support or system administration experience.
• Proficient use of Active Directory for managing users and groups.
• Advanced experience with Office 365 and end-user collaboration tools.
• Basic helpdesk support of SAP or ERP platforms used in a manufacturing environment, experience with Manufacturing Execution Systems (MES) is a plus.
• Understanding of Open Systems Interconnection (OSI) Model, switching and routing.
• Good understanding of computer systems, mobile devices and other tech products.
• Experience in diagnosing problems involving software and hardware.

Technical Skills:

• Experience with software and OS including Microsoft Windows, Microsoft Server, and Microsoft Office Suite products.