IT Specialist, Operations and Infrastructure (MY)

QCP is Asia's leading digital asset partner, empowering clients to seamlessly integrate digital assets into their portfolios.

We offer a comprehensive range of solutions - from spot on/off ramping and fixed income strategies to vanilla options and bespoke exotics.

Driven by the vision to be the most trusted partner in digital asset markets, we provide innovative solutions that make digital assets a core component of every portfolio, balance sheet, and treasury.

Since our founding in 2017, we have witnessed the potential of digital assets to transform financial markets and the world at large. We exist at the centre of change, successfully navigating three market cycles and bridging institutional and crypto ecosystems.

We work to build trusted partnerships, putting client success and care at the heart of everything that we do.

Responsibilities

As an IT specialist, you will be responsible for supporting QCP’s IT infrastructure and operations as well as business continuity control on-premises and on cloud. You will work closely with cross-functional teams across IT and business to create and drive solutions to effectively address cyber security and business continuity risks, build trust, improve resilience, and achieve our business goals.

1. Helpdesk and IT Service Management support

• Provide Level 1 and Level 2 support to QCP users for the remediation of IT issues across three shifts.
• Support user helpdesk requests, such as for account / access related issues, VPN and network connectivity, collaboration and productivity tools support, endpoint troubleshooting, etc.
• Ensure proper recording, documentation and handover of issues to the next shift.
• Monitor and report on IT service level trends and production incidents.
• Support QCP IT change management process: ensure that changes are assessed, tested and approved before implementation.
• Manage after office hour emergency change.

2. IT Ops Support

• Support IT Security training and awareness sessions.
• Support regular risk reporting, such as Key Risk Indicator (KRI) reporting and audit point tracking.
• Maintain IT outsourcing register and contracts. Support periodic Third-Party risk assessments and due diligence checks on vendors.
• Implement windows patching and security patches for servers.
• Implement and configure new software, system, and applications the meet business needs.

• Degree in Computer Science, Software Engineering, Information Technology related fields.
• 2 to 3 years of working experience in IT Service Management, Helpdesk, Server and/or Network.
• Strong interpersonal and communication skills.
• Excellent strategic, problem solving, and analytical skills, with strong attention to details.
• Exposure to DevOps, and cloud platforms such as AWS and Azure would be valuable.
• Experience supporting core IT infrastructure such as servers and network would be a plus.
• Team player with the ability to work independently when required.
• Industry certifications and knowledge of relevant frameworks (e.g. ITIL, COBIT, TOGAF, CBCP, CISM) would be a bonus.
• Open to working on a shift basis.

Preferrable Experience

• Proficient in scripting (Python, PowerShell), with experience for automation tasks.

The Environment We Offer

As a growing firm with a tightly-knit team, we respect and listen to all our employees. You will get the chance to make an impact by having your voice heard by everyone, including the management.

Our employees enjoy a high level of autonomy at work. We focus on substance, not form - as long as you can perform, you will be recognized and rewarded. We are also dedicated to supporting our staff and ensuring they develop holistically to maximize their potential in the long- term.

We also provide flexible working arrangement as required and a casual and fun environment to boot!