IT Support Engineer

ABOUT THE ROLE

We are now extending the application to interested candidates who would apply for the role of IT Infra Support Engineer to join our Service Delivery Division. The candidate must be an enthusiastic, proactive and motivated individual with real passion for new age digital transformation profession who would work closely with our Directors and (internal / external) stakeholders to ensure the successful delivery of our services.

To be successful in this role, you should possess the quality of an IT Infra Support Engineer who is savvy in providing technical solutions to our clients. You would also work closely with the client’s project development team and internal/external stakeholders to track and implement solutions that relates to quality or process improvements.

Candidate is also responsible to ensure that the daily activities are in compliance with Braindge’s Credo and business policies. He/she reports to the Team Lead and carry out leading functions of the department.

Key Area of Responsibilities (KAR):

• Responsible for the Level 1 & 2 contact point for the End-user devices such as Laptop, Desktop, Printer, and other peripherals which includes patching, installation, and configuration of Microsoft 365 and other applications.
• Documentation and maintaining Hardware and Software IT assets which includes tracking of the software license and patches.
• Responsible for the performance monitoring, admin, support and escalation of the Back-end IT Infrastructure which includes the on-premise Servers, Virtual Servers on Hyper-V, storage devices, Data restoration and backup, Network and Firewall, File system and Databases, and Security.
• Maintain and administer the Server operating Systems, AD Group, User IDs and password, applications services and software tools.
• Responsible for the logging, recording, resolution until closure of the User request and Incident Report on timely manner.
• Facilitate and liaison with all outsourced or service providers/Vendors for application package implementation and testing on-site or remote support.
• Periodically facilitate the IT Security Awareness training and track the progress for the Business users.
• Knowledgeable in Anti-Phising and other cyber-attack security techniques.
• Any other duties related to this role.

Basic Requirements:

• Minimum 5 years of experience as an IT Support Engineer or similar role
• Hands-on experience in administering Microsoft Windows, MS 365, Windows Active Directory, Microsoft Defender and One-Drive
• Hands-on experience in maintaining Network equipment, wireless devices, On-premise and Virtual Servers.
• Knowledgeable in batch scripting, Microsoft Power Automate or RPA Tools, SQL, Veeam Software tool or other Performance monitoring tool.
• Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork skills.
• Ability to work independently and collaborate in a team environment.
• Strong organizational and time management skills.

Why join Braindge?

• Hybrid work arrangement + work life balance.
• Competitive salary package + flexi-benefits.
• Receptive management + supportive leaders.
• Cohesive workplace environment + great colleagues.

Job Types: Full-time, Permanent

Pay: RM5,000.00 - RM7,000.00 per month

Benefits:

• Professional development
• Work from home

Schedule:

• Monday to Friday
• Weekend jobs

Supplemental pay types:

• Performance bonus

Experience:

• IT support: 5 years (Required)

Location:

• Johor Bahru (Preferred)

Willingness to travel:

• 25% (Preferred)

Expected Start Date: 07/15/2024