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IT Support Engineer - Basic up to RM 4.5k

icon building Syarikat : Talent Recruit
icon briefcase Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

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Penerangan Pekerjaan - IT Support Engineer - Basic up to RM 4.5k

Company Background:

We represent our client from Hong Kong, a conglomerate with business interests in Malaysia across various sectors, including F&B, furniture, logistics, and more. As they are expanding, they are looking for IT Support Engineer to join them.

Job Description:

  • Diagnosing and resolving technical issues related to hardware, software, and network connectivity, both remotely and in person.
  • Setting up new computers, software, and peripherals, ensuring they are properly configured and integrated into the existing network.
  • Performing routine maintenance, upgrades, and repairs on computer systems and related equipment.
  • Providing assistance and guidance to users on how to effectively use hardware and software, including training on new applications or systems.
  • Vendor Support Acting as the point of contact and liaising with vendors for any IT related activities & projects.
  • Tracking and managing user support requests, escalating complex issues to higher-level support teams when necessary.
  • Maintaining accurate records of support requests, solutions, and system configurations.
  • Effectively communicating with users & vendor about the status of their support requests and providing clear, concise instructions.
  • Ensuring that all IT-related activities are in compliance with company policies and procedures.

Requirements

  • Diploma or Degree in IT related field.
  • 1-2 years of working experience in IT deskside/helpdesk related support.
  • Able to speak & write in English & Bahasa Malaysia.
  • Experience in Microsoft Windows (10, 11), Apple Mac OS & IOS, Google Android OS. Microsoft Office Suites (Outlook, Excel, OneDrive, OneNote, Word, PowerPoint, Teams).
  • Has basic knowledge in network troubleshooting at endpoint level.
  • Has basic exposure in IT infrastructure equipment, e.g. router, switch, firewall, access point.
  • Possess own transport, willing to travel (within Malaysia), positive thinking, willing to pickup new stuff, decent communication, and administration skills, contactable via modern communication tools (IM).
  • Able to work with minimal supervision & prioritize tasks, manage multiple requests simultaneously, and meet deadlines.

If you're interested, you may also share your resume directly to [email protected]

Original job IT Support Engineer - Basic up to RM 4.5k posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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