IT Support Engineer (POS, Smart Machines, IoT)(维修工程师) - Room for Advancement

IT Support Engineer (POS, Smart Machines, IoT)(维修工程师)

We are looking for an IT Support Engineer (POS, Smart Machines, IoT)(维修工程师) to work in our Johor Bahru office to setup and test our IT hardware and software solutions, and to provide Level 1 IT support to our clients.

Konbini Technologies (konbitech.com) builds and deploys AI-Self Checkout systems, Smart Lockers, Vending Machines & Cabinets for the Industrial, Institutional and Government sectors, comprising of IT devices, Smart Machines and cloud-based software.

We are a regional team specialising in software development, systems integration and machine development.
With offices in Singapore, Johor and Hanoi, we build solutions for multinational enterprises including: Ministry of Home Affairs,Parliament, Lenovo, Unilever, Compass Group, ISS, Sodexo, amongst others.

As IT Support Engineer, you will play an important role in coordinating with our various internal teams to ensure the hardware for our solutions are set up and working well and our in-house built apps and software are tested and validated.

Job Scope:

IN-HOUSE DEPLOYMENT & MAINTENANCE
- Install and configure hardware and software for new projects (e.g. Android POS systems, Payment terminals, Barcode scanners, RFID readers, thermal printers, power supplies and data cables)
- Assist in periodical preventive and corrective maintenance, spare part control.

TROUBLESHOOTING
- Identifying hardware, diagnosing, repairing basic IT device problems
- Identifying software bugs and escalating bugs to our developers to resolve and update.
- Provide technical support to other teams with resolution as and when needed or assigned.

CLIENT SUPPORT
- Provide first-level response and troubleshooting support in Whatsapp chat groups for client's technical complaints or queries.
- Provide technical support, troubleshooting and problem solving for both IT hardware and applications.
- Provide remote support to end users, troubleshooting and technical support via Whatsapp, video call, email and timely documentation & tracking of all requests and outstanding issues
- Coordinate system deployments / upgrades with the appropriate internal teams and suppliers.

TESTING
- Oversee testing of Android apps and Cloud software developed by our programmers
- Identifying software bugs and escalating bugs to our developers to resolve and update.

QUALIFICATIONS
- Diploma or Degree in Computer Science, Information Technology, or IT Engineering related fields a must.
- Strong & deep interest and passion in hardware and software systems a must (we love hardware!)
- Hands-on experience with setup and configuration of different types of computer hardware & IT Devices 
- Experience in handling Cloud computing/SaaS systems
- Experience in technical support
- Strong written and verbal communication skills
- Ability to handle clients professionally when providing support.
- Strong technical and troubleshooting skills.
- Strong attention to detail