IT Support Executive

Company Name: QL Corporate Services Sdn Bhd

Position Title: IT Support Executive

Snapshot of the role:

We are looking for a driven and diligent

Snapshot of the role:

We are looking for a driven and diligent IT Support Executive who will be responsible for providing on-site 1st level IT Infrastructure and Applications/Systems support to end users. Your role entails promptly and professionally responding to and resolving users’ requests and issues.

• Provide on-site arms-and-legs support to Group IT service lines based on the tasks assigned by Superior.
• Accountable for on-site 1st level IT Infrastructure and Applications / Systems support to end users to ensure the requests and issues are responded and addressed in a timely, efficient and professional manner.
• Accountable for site end-user onboarding and offboarding IT devices.
• Responsible for 1st level Service Continuity of the operations e.g. computer installation, configuration, upgrade, printers, video conferences, network troubleshooting, Antivirus and Security Incident Response, site outages etc.
• Perform troubleshooting for end user computing needs and handle end user requests and incident tickets until closure.
• Provide timely updates on the status of the tickets raised (within defined SLA) to relevant parties and close the IT tickets upon completion.
• Responsible to maintain IT infrastructure and enterprise IT assets.
• Manage desktop lifecycle programs and perform basic administrative support, asset management and routine IT housekeeping services.
• Monitor the agreed service level, document & maintain the configuration of the systems and provide regular reporting to relevant parties.

What you’ll need to succeed:

• Candidate must possess at least a Degree / Diploma / Professional Certificate / NiTEC or equivalent work experience on technical field majoring in IT or computer related. ITIL Certification and has experience using IT Service Desk, IT Helpdesk or IT Service Management.
• At least 2 years experiences on desktop operation or Information Technology related position. Experience working in a manufacturing environment will be an added advantage.
• Understanding of TCP/IP, IGMP, switching and Routing (Layer 2 & 3 communication), internet protocols including DNS, DHCP, SMTP, VLAN etc.
• Exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n.
• Knowledge on deploying, configuring, supporting, troubleshooting, debugging and administering Wireless LAN products and technologies.
• Hands-on experience: Sophos/Fortigate/Sonicwall Firewall & controller, L2/L3 switches, AP & controllers.
• Good customer service mindset and can interact effectively with all levels of customers.
• Results, actions & quality oriented. Organised and capable of meeting deadlines.
• Flexible and adaptable attitude. Able to work under heavy pressure.
• Self-motivated and able to work independently and as a team Willing to learn, resourceful, good working attitude and takes initiative.
• Willing to be based at Bukit Jelutong, Shah Alam .

Interested? Please apply and send in your updated resume with salary details to ensure faster processing time. Only shortlisted candidates will be notified.
Email: [email protected]

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