IT Support Lead

We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise.

Key Skills:

* End-User Computing (EUC) Support

* LAN / WAN / VPN / Wi-Fi Troubleshooting

* Active Directory & Group Policy

* Microsoft 365 (Outlook, Teams, OneDrive)

* ITSM / ServiceNow

* Windows 10/11 Support

* Incident, Problem & Change Management

* ITIL Process Knowledge

Key Responsibilities:

* Own end-to-end service delivery for Malaysia engagement

* Lead onsite and offshore support teams

* Manage escalations, shifts, and operational governance

* Ensure SLA/KPI compliance across IT support functions

* Act as SPOC for customer stakeholders and governance meetings

* Drive operational excellence and continuous improvement initiatives

* Ensure adherence to security, audit, and compliance standards

✅ Preferred Experience:

* Airline / Transportation / Large Enterprise environments

* Managing onsite–offshore delivery models

* Strong communication and leadership capabilities