IT Support Technician II

• 
  
  Diagnose and resolve technical issues methodically, providing regular status updates to end-users.
  
  


• 
  
  Deliver end-user support across hardware, software, and networking, considering constraints and business impact.
  
  


• 
  
  Act as a liaison between internal clients and other IT teams to escalate and resolve complex issues.
  
  


• 
  
  Communicate technical concepts clearly to non-technical users, both verbally and in writing.
  
  


• 
  
  Maintain accurate records in IT systems, including hardware inventory, patch management, ticketing, and documentation.
  
  


• 
  
  Contribute to global initiatives for standardization and automation of account setup, laptop deployment, and patching/policy compliance.
  
  


• 
  
  Support and maintain audio/visual equipment in office spaces and meeting rooms.
  
  


• 
  
  Demonstrate flexibility to work extended hours when necessary to meet critical deadlines.
  
  


• 
  
  Undertake additional duties as required within the scope of the role.
  
  

• 
  
  Mentors junior team members by sharing expertise and guiding them through departmental processes.
  
  


• 
  
  Identifies opportunities for process improvement and proactively suggests solutions.
  
  


• 
  
  Works effectively with minimal supervision, prioritizing tasks based on business needs.
  
  


• 
  
  Quickly learns new technologies and adapts to changing environments.
  
  


• 
  
  Communicates complex technical issues in a clear, user-friendly manner.
  
  

• 
  
  Experience: 2–3 years in a technical help desk or IT support environment.
  
  


• 
  
  Technical Knowledge: 
  
  




• 
  
  Strong proficiency in Windows OS and Microsoft Office 365.
  
  


• 
  
  Basic administration of Microsoft 365 and Active Directory.
  
  


• 
  
  Understanding networking fundamentals (VPN, DNS, DHCP).
  
  


• 
  
  Familiarity with MacOS and Ubuntu Linux preferred.
  
  


• 
  
  Experience with ticketing systems, documentation platforms, and RMM tools is a plus.
  
  




• 
  
  Soft Skills: 
  
  




• 
  
  Naturally curious and eager to learn new technologies.
  
  


• 
  
  Collaborative team player who values shared problem-solving.
  
  


• 
  
  Self-directed with strong organizational skills and ability to meet deadlines.
  
  


• 
  
  Committed to continuous personal and professional growth.
  
  

We Hope You’ll Like Our:

• Culture that supports true collaboration.


• Approach to personal development where we encourage individuals to grow and share what they’ve learned.


• Social events, both within the department and across the company.


• Generous annual leave and wider circle employee benefits.


• Additional one day off to celebrate your birthday.


• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness and Mintel Gives).


• Giving back is part of our culture with this in mind, Mintel gives employee 2 days leave per year to join local volunteering activity organised by our Mintel Gives (where applicable).


• Mental health and wellbeing support via Modern Health App.


• Beautifully designed offices to foster collaboration and fun.

#LI-DB