IT System Administrator

Do you find satisfaction in assisting users with troubleshooting computer hardware and software problems? Your role will involve diagnosing issues with IT equipment and applications and offering effective solutions to address user concerns. We are searching for someone like you!

• First-level IT support for end-user and workplace-related matters
• Manage support requests and incidents in a professional and timely manner, taking corporate guidelines and frameworks into account
• Be responsible for operational activities regarding the preparation and provisioning up to decommissioning (lifecycle) of Materialise-owned workplaces (Windows-based and sporadically macOS devices)
• Device reception and registration in the current asset database (HEAT)
• Device preparation (“staging”) using the current staging platform
• Device provisioning to its new “owner” (onboarding, device replacements) including basic usage guidance
• Report on asset management with current AM tools (Ivanti Service Manager, Lansweeper, MS SCCM)
• Device support (logical) and case monitoring for hardware repairs
• Device removal in line with the current standard operating procedures (compliance)
• Provide first-level support on our standard user-facing services (Microsoft365, Windows 10 and onward, mobile devices, etc.)
• Project assistance on a local level as well as internationally

Your profile

• You possess at least a bachelor's degree
• At least 3 years of relevant experience
• Independent with good time management
• Strong grasp of Microsoft applications and their functionalities
• Strong dedication to customer satisfaction and a proven record as a team player

Location and type of contract

• Petaling Jaya, Malaysia
• Full-time
• Hybrid

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Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia. As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.

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