IT Technical Support Officer

Responsibilities:

• Provide client support and technical issue resolution on products and services;
• Diagnosing, troubleshooting hardware and software issues and repairing devices;
• Identify and correct or advise on operational issues in clients’ computer systems;
• Provide pre-sales support in the area of server, storage, networking, video conferencing, cloud solutions, etc;
• Understanding customer’s requirements and provide proposals accordingly;
• Perform hands-on configuration of networking equipment such as Wireless Access Points, Switches, Firewall, etc;
• Achieve division target;
• Arrange, follow up warranty procedures and process for customer on case assigned;
• Required to perform onsite service at clients’ locations as and when required;
• Obtain technical certifications that are assigned by Head of Department or Management;
• Perform any ad-hoc tasks which may be assigned from time to time

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent.
• Required language(s): English, Bahasa Malaysia.
• Required skill(s): Hardware & PC troubleshooting, System Administration and Networking.
• Possess CCNA certificate will be added advantage.
• At least 1 year(s) of working experience in the related field is required for this position.
• Able to work extra hours, independently, full responsibility and with minimum supervision.
• Possess a valid driving license.
• Applicants must be willing to work in 3 Two Square, PJ.

Benefits:

• Overtime Claim
• KPI Rewards
• EPF, Socso & EIS
• Annual Leave/ Medical Leave/ Medical Claim
• Staff Purchase Scheme
• Product Training
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review - Twice per year

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,800.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay
• Performance bonus

Application Question(s):

• Are you able to work from Monday to Friday, 8.30am to 6.30pm?

Experience:

• IT support: 1 year (Preferred)