JAPANESE SPEAKING CLOUD ENGINEER (REF:NB) - Immediate Start

Job description

• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
• Integrate technical knowledge and business understanding to create superior solutions for the company and for customers.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
• Incident Management: Resolve technical and some business incidents independently.
• Mentor/assist less-experienced team members on complex incidents.
• Escalation Management: identify, mange, and lead escalations through L4.
• Work with others to help manage escalations through L5.

Problem Management:

• Proactively and reactively look for solutions to prevent complex problems from occurring across teams/technologies.
• Change Management: Independently review and verify changes/solutions of high complexity and risk to meet customer and/or trade/IT infrastructure needs.
• Lead or participate in a Change Advisory Board or Technical Advisory Board.

Patch and Security Management:

• Provide input to security policies.
• Proactively monitor the environment for patch compliance.
• Analyze patches for compatibility with each customer or internal infrastructure environment.
• Approve patch and security changes.

Configuration Management:

• Ensure Configuration Management Database (CMDB) entries are complete and accurate.

Solution Design:

• Apply the company's solutions or, when justified by business needs, create solutions to meet highly complex customer and/or trade/IT infrastructure needs.
• Provide feedback to create new the company solution sets.

Quality:

• May provide feedback/influence change in internal and/or vendor-provided products/service offerings.

Project Management:

• Participate, propose, and/or lead complex customer and internal projects, including transformation, across technology/ customers and/or internal businesses/end user's areas. Provide review/advice to projects inside/outside responsibility areas.
• Customer Relationship Management: Influence with customers and/or internal businesses/end users on a broad range of technical and operational topics.
• Becoming a trusted advisor to the customers and/or internal businesses/end users.
• Develop and grow assigned customers and/or internal businesses/end users account relationships.

Requirements

• Bachelor’s degree in any IT discipline. Experience in Cloud Services.
• Professional Cloud Certified – AWS, Azure, VMWare, or other related to Cloud Certification will be advantage.
• Excellent communication in Japanese at least certified with JLPT N1 or N2
• Excellent communication in Japanese & English.
• Knowledge and experience of managing Cloud Infrastructure (Public and Hybrid Cloud)
• Knowledge and experience of managing Operating system (VMWare, Linux and Windows)