Job Opportunities: Enterprise Business - Pre Sales Manager

Job Description

The Pre-Sales team is responsible for providing business solutions to new & existing Enterprise Business customers on Internet & WAN, Managed Security, IP VPN, VoIP, Hosting, WIFI, SD-WAN, SIP-Trunk, Private 4G/5G and customized solutions. Responsible for actively driving and managing the presales process with business customers. The Presales must be able to articulate the company’s technology and product portfolio, positioning to both business and technical users. Primarily engaged in a presale’s technical consultancy role, the consultant will provide technical assistance and guidance during the pre-sales process by identifying customers technical and business requirements, prior to designing a solution, consulting with technical teams about capabilities, and supporting business sales teams on proposal activities.

Responsibilities

Pre-Sales

• Collaborate closely with the Sales team to scope and define technical solutions that align with customer opportunities and requirements.


• Proactively establish and nurture relationships with customers to serve as a trusted solution advisor.


• Drive the creation of winning solution products by engaging and collaborating with cross-domain stakeholders and team members.


• Possess deep knowledge and understanding of the current and emerging enterprise business market.


• Participate in requirement-gathering meetings with customers and sales representatives to ensure accurate solution design.


• Develop, design, document, and deliver scopes of work, cost/ hour estimates, and professional proposals tailored to meet customer requirements.


• Support the Product team in developing comprehensive product plans and roadmaps.


• Collaborate with Account Management representatives to finalize and present sales proposals in a manner suited to the target audience.


• Manage pre-sales cases and provide timely updates to stakeholders, including coordinating bills of materials with Solution Architects and partner/ solution integrators.


• Maintain a thorough and up-to-date understanding of CelcomDigi Business product offerings, including their functions and applications.


• Conduct research into emerging technologies, trends, standards, and products to stay ahead in the market.


• Work closely with Delivery and Project Management teams to ensure the seamless implementation of developed solutions.


• Create and deliver training materials to upskill Sales representatives and enhance organizational capabilities.

Business & Technology Stakeholder Management

• Demonstrates a strong willingness to explore and understand new technical solutions through continuous research into emerging technologies.


• Possesses a positive, energetic, dynamic, and entrepreneurial mindset with a high level of self-motivation.


• Thrives in a fast-paced environment, driven by a results-oriented attitude.


• Exhibits solid business acumen with a keen understanding of market dynamics.


• Skilled in articulating both short-term and long-term business solution strategies effectively.

Requirements

• Holds at least a tertiary qualification in Engineering or Computer Science, or a professional certification from a recognized body. Extensive relevant experience may also be considered.


• Preferably holds Cisco Certified Network Associate (CCNA) certification.


• Demonstrated extensive experience in technical or planning roles within Telco Core Networks, Radio Transmission, Transport, Site Rollout, and related areas.


• Proven expertise in developing ICT/ Telecommunication B2B pre-sales solutions, including routing, switching, and Wi-Fi technologies.


• Strong ability to identify opportunities and requirements, leveraging technical knowledge to define and develop effective solutions.


• Experience working across multiple vertical industry solutions.


• Skilled in developing IP WAN designs and proposals.


• Exceptional customer service, stakeholder management, and relationship-building capabilities.


• Outstanding written and verbal communication skills, with the ability to empathize with diverse audiences and tailor language accordingly.


• Strong analytical, conceptual, and problem-solving abilities, including expertise in creating impactful diagrams and visual representations.


• Ability to prioritize and execute tasks effectively in a fast-paced environment.


• Contributes to a positive, team-oriented, and collaborative workplace culture.


• Experienced in coaching and mentoring team members to enhance both their technical and soft skills.