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Job Opportunities: Next Gen Consumer Specialist

icon building Syarikat : Celcomdigi
icon briefcase Jenis Pekerjaan : Sepenuh Masa

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Mohon Sekarang
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Penerangan Pekerjaan - Job Opportunities: Next Gen Consumer Specialist


Job Description






This role is for a Product Owner who enjoys turning complex challenges into simple, meaningful experiences. You’ll work across design, engineering, and business teams to deliver high-impact customer journeys while helping transition a large-scale consumer platform into its next generation.


If you’re motivated by ownership, real-world impact, and the chance to grow into broader product leadership, this role gives you the platform to do exactly that.








Responsibilities

Product Ownership & Delivery



  • Own end-to-end delivery of assigned consumer app journeys, from problem definition to release.

  • Translate customer and business needs into well-defined user stories and prioritised backlogs.

  • Lead sprint planning, grooming, UAT, and release readiness with cross-functional teams


 


Customer Journey & Experience



  • Drive intuitive, user-centric experiences across key journeys such as onboarding, login, account management, and service management.

  • Work with designers to ensure clarity, usability, and progressive disclosure within journeys.

  • Continuously refine experiences using customer feedback and behavioural insights.


 


Platform & Legacy Collaboration



  • Manage dependencies across backend systems, middleware, and legacy platforms during transition to next-gen architecture.

  • Balance short-term stability with long-term improvement, making pragmatic trade-offs when needed.

  • Support migration and co-existence phases between legacy and new consumer apps.


 


Cross-Functional Collaboration



  • Partner closely with engineering, QA, design, operations, and business stakeholders.

  • Communicate clearly on scope, risks, dependencies, and delivery progress.

  • Support incident and issue resolution by providing product context and prioritisation.

  • Manage dependencies across backend systems and middleware.


 


Data & Continuous Improvement



  • Use analytics, customer feedback, and operational insights to identify pain points and opportunities.

  • Track outcomes and refine priorities based on impact and learning.

Requirements


  • Bachelors degree or equivalent in a related discipline.

  • 5-8 years of experience as a Product Owner or Product Manager on digital consumer products.

  • Strong understanding of mobile app delivery and agile practices.

  • Comfortable working in complex environments with multiple systems and stakeholders.

  • Clear communicator with strong ownership mindset.

  • Able to balance customer value with delivery and operational realities.


Original job Job Opportunities: Next Gen Consumer Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Mohon Sekarang
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