Job Opportunities: Next Gen Consumer Specialist

Job Description

Responsibilities

Product Ownership & Delivery

• Own end-to-end delivery of assigned consumer app journeys, from problem definition to release.


• Translate customer and business needs into well-defined user stories and prioritised backlogs.


• Lead sprint planning, grooming, UAT, and release readiness with cross-functional teams

Customer Journey & Experience

• Drive intuitive, user-centric experiences across key journeys such as onboarding, login, account management, and service management.


• Work with designers to ensure clarity, usability, and progressive disclosure within journeys.


• Continuously refine experiences using customer feedback and behavioural insights.

Platform & Legacy Collaboration

• Manage dependencies across backend systems, middleware, and legacy platforms during transition to next-gen architecture.


• Balance short-term stability with long-term improvement, making pragmatic trade-offs when needed.


• Support migration and co-existence phases between legacy and new consumer apps.

Cross-Functional Collaboration

• Partner closely with engineering, QA, design, operations, and business stakeholders.


• Communicate clearly on scope, risks, dependencies, and delivery progress.


• Support incident and issue resolution by providing product context and prioritisation.


• Manage dependencies across backend systems and middleware.

Data & Continuous Improvement

• Use analytics, customer feedback, and operational insights to identify pain points and opportunities.


• Track outcomes and refine priorities based on impact and learning.

Requirements

• Bachelors degree or equivalent in a related discipline.


• 5-8 years of experience as a Product Owner or Product Manager on digital consumer products.


• Strong understanding of mobile app delivery and agile practices.


• Comfortable working in complex environments with multiple systems and stakeholders.


• Clear communicator with strong ownership mindset.


• Able to balance customer value with delivery and operational realities.