Job Opportunities: Senior Direct Operator Billing Specialist

Job Description

At CelcomDigi, we are shaping Malaysia’s leading telco-tech ecosystem, transforming how customers discover and experience entertainment, content, and digital solutions. Be part of a team that delivers seamless, intelligent experiences to millions nationwide.

As a DOB Senior Specialist – Merchant Onboarding & Marketplace Growth, you will lead partnership growth and marketplace expansion—bringing high-value services and effortless digital experiences to our customers.

Responsibilities

• Partner/Merchant Onboarding: Lead the end-to-end onboarding journey for new digital merchants, ensuring high velocity from contract signing to go-live.


• Scout and secure anchor partners and long-tail merchants (gaming, productivity, lifestyle) to diversify the billing portfolio for partner growth


• Own the digital marketplace UI/UX within the app/web, ensuring purchase options are prominent, frictionless, and jargon-free.


• Partner Success: Act as the primary interface for aggregators and merchants, ensuring their integration and performance meet CD's quality standards.


• Growth Campaigns: Coordinate tactical offers and campaigns to boost transaction volume across the DOB marketplace.

Requirements

• Bachelor’s Degree in Marketing, Business, Communications, or a related discipline.


• 6-8 years of experience in marketplace management, digital partnerships, or merchant onboarding.


• Proven track record of managing third-party aggregators (e.g., Boku, Forest, TLX).


• Strong coordination skills with the ability to manage multiple stakeholders and campaign timelines simultaneously.


• A "Founder" mindset—comfortable building a portfolio with minimal resources and high accountability.