Coordinate and manage delivery of services/solutions/products across all TechCo lines of business(Cloud, Cybersecurity, Fiber, 5G/ IoT/ AI) to ensure timely and quality delivery to the customers
Facilitate cross-functional, cross lines of business collaborations required for project delivery
Align project delivery with product practices and operational goals
Manage multiple large-scale cross lines of business projects while meeting deadlines and quality expectations
Drive governance processes with regular project health reporting
Drive issue resolution and mitigate risks proactively
Monitor financial performance, ensuring projects are within budget
Build strong customer relationships through proactive communication, transparency and solution-oriented engagement
Collaborate with vendors, and cross-functional/cross lines of business internal teams to meet SLAs
Establish project/program governance structures, reporting cadence and performance tracking mechanism, aligning to the project management frameworks and methodologies
Ensure compliance with organizational processes, industry standards, contractual obligations and regulatory requirements
Requirements
>10 years experience in project/ program management, with strong focus on technology/IT
Degree/Advanced degree in relevant field (IT, Engineering, Business)
Certification in PfMP/ PgMP/ PRINCE2/ ITIL is mandatory
Experience in IT service delivery and operations in a complex environment
Proven track record in large-scale project or program management
Experience managing budgets, schedules, and resource planning
Customer-centric mindset with strong focus on service quality and customer outcomes
Ability to manage complexity, ambiguity ad fast-paced delivery environments
Strong leadership, influencing and negotiation skills to manage stakeholders
Proficiency with tools like Jira, MS Project, or other project management tools
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