Job Opportunities: Service Delivery Specialist

You are:

• Proficient in core telco platforms like CRM and CBS, and familiar with the overall telco backend architecture.


• Analytical and detail-oriented, ensuring every aspect of a task is done accurately.


• Proactive and willing to go the extra mile to find new solutions and complete a task within a tight timeline.


• Adaptable, able to grasp new concepts quickly and thrive in a fast-paced environment.


• A team player with good interpersonal skills and able to work collaboratively with others.


• A strong sense of curiosity, actively seeking continuous improvement and innovation.

Your Responsibilities:

• Translate Go-To-Market (GTM) strategies and business requirements into system configurations by analyzing product concepts and implementing them across core telco platforms (e.g., CRM, CBS, VDPI) and digital channels.


• Partner with business and technology teams to gather, assess, and refine requirements, and develop comprehensive technical specifications and product matrices for service/change requests.


• Review and validate test plans and outcomes across pre-production and production environments to ensure seamless, error-free launches.


• Proactively troubleshoot and resolve configuration-related issues identified during testing and post-launch, ensuring minimal service disruption.


• Assess technical feasibility of new initiatives, conduct proof-of-concept (POC) activities, and provide data-driven recommendations to stakeholders.

Your Merits:

• Proficient in core telco platforms like CRM and CBS and has a strong understanding of how they integrate with other systems within the overall telco architecture.


• Experience with the end-to-end product development process and project management tools like JIRA.


• Experience in fast-paced environment with continuous GTM launches, delivering ad hoc requests with quick turnaround time.